Client Solutions Manager – Quick Service Restaurants - Global Business Solutions

We are seeking a Client Solutions Manager (CSM) to support the Quick Service Restaurants (QSR) vertical. This role will partner closely with sales, advertisers, and cross‑functional teams to deliver strategic media solutions that drive business growth on Tik Tok.

• Manage and grow relationships with QSR advertisers, agencies, and key stakeholders.
• Act as a strategic consultant to clients by understanding their business objectives and recommending effective Tik Tok advertising solutions.
• Develop account strategies that align with seasonal priorities, menu launches, promotional campaigns, and full‑funnel growth goals.
• Drive campaign excellence through planning, execution support, performance analysis, and optimization recommendations.
• Partner with Sales, Creative, Product, Measurement, and Operations teams to deliver best‑in‑class client service.
• Provide data‑driven insights and post‑campaign recommendations to improve outcomes and deepen client investment.
• Educate clients on platform best practices, audience strategy, creative effectiveness, and measurement solutions.
• Identify opportunities to unlock incremental growth across branding and performance objectives.
• Build and maintain strong knowledge of the QSR category, consumer behavior, market trends, and competitive dynamics.
• Communicate effectively with both Arabic‑ and English‑speaking stakeholders across the region.

• Bachelor’s degree or equivalent practical experience.
• 5+ years of experience in client solutions, account management, digital media, marketing, advertising, or relevant QSR commercial roles.
• Fluent verbal and written communication skills in English and Arabic.
• Experience managing client relationships and working with cross‑functional teams.
• Strong analytical skills with the ability to interpret campaign performance and provide actionable recommendations.
• Proven ability to manage multiple priorities in a fast‑paced environment.
• Excellent presentation, communication, and stakeholder management skills.

• Experience working with Quick Service Restaurants, food delivery platforms, restaurant chains, or franchise‑led businesses.
• Experience in media performance, performance marketing, or conversion‑driven digital advertising.
• Strong understanding of auction‑based media, campaign optimization, attribution, and measurement.
• Experience supporting enterprise or strategic accounts.
• Ability to connect marketing performance with business outcomes such as orders, traffic, app growth, or sales.
• Strong consultative approach with the ability to influence internal and external stakeholders.

We seek a client‑facing problem solver who combines commercial judgment, category understanding, and analytical rigor. They should be comfortable operating in a consultative environment, building trust with clients, and turning performance insights into business action. A background in either QSR or media performance is highly valued, provided the candidate can demonstrate strong strategic thinking and execution capability.