Quality Manager - Private Label

The Quality Manager - Private Label is responsible for ensuring the quality, safety, and regulatory compliance of all private label products across FMCG and Fresh categories within Everyday Goods. The role oversees the full Private Label Quality Process—including technical file validation, label artwork approval, supplier audits, customer complaint management, and product recall execution—to guarantee that all private label products meet GMG’s standards and local regulatory requirements.

This position works closely with suppliers and internal teams to protect product integrity and ensure a consistent, safe, and trusted customer experience.

• Ensuring all private label products meet local and international quality, safety, and local requirements.
• Follow product development steps to ensure delivery of PL product as per development plan.
• Auditing, approving, and managing supplier quality, ensuring they meet standards and specifications.
• Validating technical files, lab analysis, recipe/product testing, and ensuring label artwork/packaging complies with regulations.
• Validate all packaging information, Label artwork & print proof to ensure its compliance with applicable regulation and standards.
• Managing product recalls, handling customer complaints, and implementing corrective actions.
• Driving quality culture, monitoring KPIs, and optimizing processes for efficiency and cost savings.
• Organize technical processes, collecting and processing information to meet the development schedule.
• Coordinate reporting and communication flow at all levels both internally and externally.
• Collaborate with all stakeholders to prepare action plans and ensure timely completion of work
• Coach, train, mentor, assist and motivates teams to enhance performance and produce quality work while ensuring they are continuously developed for higher level roles and achieve results.
• Propose and take necessary measures towards continuous reduction of the operational costs.
• Ability to assess the severity of non-compliance and conduct appropriate corrective actions on time.
• Establish quality policies, SOPs, and guidelines ensuring compliance with industry standards.
• Additional tasks and responsibilities may be assigned by management as necessary to support business need

• Proven background in quality assurance retail, FMCG, fresh categories.
• Strong understanding of quality systems, food safety (HACCP, ISO)
• Strong knowledge of food safety regulations, quality standards, and certification processes.
• Experience in supplier management and auditing
• Excellent analytical and problem-solving skills.
• Strong communication and interpersonal skills, with the ability to work effectively with cross-functional teams.
• Ability to assess the severity of non-compliance and conduct appropriate corrective actions on time.
• Proven background in quality assurance, retail, FMCG and FF categories
• Strong understanding of quality systems, food safety (HACCP, ISO), and relevant regulations.
• Data-driven approach, good with Excel/data tools.