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Data Analyst

Service Quality & CX Improvement Specialist

Job in Dubai, Dubai, UAE/Dubai
Listing for: Standard Chartered
Full Time position
Listed on 2026-02-08
Job specializations:
  • Quality Assurance - QA/QC
    Data Analyst
Salary/Wage Range or Industry Benchmark: 120000 - 200000 AED Yearly AED 120000.00 200000.00 YEAR
Job Description & How to Apply Below
A global banking institution is seeking a Service Quality Specialist in Dubai to enhance service delivery across voice and virtual channels. The role involves monitoring interactions, providing feedback for performance improvement, and collaborating with operations and training teams. Applicants should have experience in quality assurance or call monitoring, strong analytical skills, and effective communication abilities, particularly in Arabic. This position offers competitive salary and flexible working options.
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