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QA Specialist / Manager

Service Quality & CX Improvement Lead

Job in Dubai, Dubai, UAE/Dubai
Listing for: Standard Chartered
Full Time position
Listed on 2026-02-10
Job specializations:
  • Quality Assurance - QA/QC
    QA Specialist / Manager
Salary/Wage Range or Industry Benchmark: 120000 - 200000 AED Yearly AED 120000.00 200000.00 YEAR
Job Description & How to Apply Below
An international bank based in Dubai seeks a Service Quality Specialist to enhance service delivery across voice and virtual channels in the Client Care Centre. The ideal candidate will monitor interactions for quality and provide constructive feedback for performance improvement. Strong analytical skills, quality assurance experience, and proficiency in Microsoft tools are essential, along with good communication in Arabic. The role offers a competitive salary and various benefits to support overall well-being.
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