Quality Assurance - Food

Responsibilities

• Developing and maintaining a quality assurance program for a restaurant or food service operation.
• Evaluating the quality of food served by the restaurant or food service operation.
• Evaluating the cleanliness of equipment, utensils, and work areas of a restaurant or food service operation.
• Deals with quality improvement by completing product, company, system, and organizational audits.
• Helping with the recruiting process.
• Establish and enact the Inspection Plan.
• Determining and ensuring that customer requirements are met.
• Keep a performance record of quality reports, statistical reviews, and other activities.
• Keeping an eye on the goal of increasing the company’s profitability.
• Assisting with the development of policies and procedures to ensure that the food served is safe, of the correct quality, and meets all regulatory requirements.
• Coordinates training and therapy to provide employees with quality standards and assistance when they’re not meeting goals.
• Conducts hazard analyses and monitors quality measures to set the standard for quality assurance.
• Interpret, build upon, and comply with company quality assurance standards.
• Carefully maintain complaint and non-conformance processing through records and tracking systems, including root cause and corrective actions.
• Document quality assurance activities with internal reporting and audits.
• Develop new standards for production and design, with improvements as needed, and create testing protocols for implementation across all service lines.
• Identify training needs and take action to ensure company-wide compliance.
• Pursue continuing education on new solutions, technology, skills, daily and Monthly responsibilities.
• Plan, execute, and oversee inspection and testing of incoming and outgoing product to confirm quality conformance to specifications and quality deliverables.
• Assist operations and local quality function in tracking, documenting, and reporting quality levels as well as CSR, environmental and health and safety goals/KPIs.
• Analyse and investigate product complaints or reported quality issues to ensure closure in accordance with company guidelines and external regulatory requirements.
• Develop or update company complaint and inspection procedures to ensure capture and investigation, as well as proper documentation of complaints.
• Monitor risk-management procedures, and maintain and analyse problem logs to identify and report recurring issues to management and product development.
• Provide training and support to quality assurance team on systems, policies, procedures, and core processes.

• HACCP Certified
• Minimum 2years work experience in F&B Industry
• Good communication skills.
• Thorough knowledge of local quality & safety regulations, codes, and standards.
• Strong communication and interpersonal skills, with the ability to communicate safety requirements to diverse audiences effectively.
• Excellent problem-solving skills and attention to detail.
• Ability to work independently and collaboratively in a fast-paced environment.