Senior Quality Assurance Associate

About the role

As a Senior QA Associate, you’ll play a key role in ensuring every garment leaving our facility meets the quality standards our customers expect. You’ll own the final stage of the QA process — from inspection and reconciliation to resolving discrepancies and driving improvements with our partner facilities. Beyond day‑to‑day checks, you’ll help shape how we scale quality operations by identifying recurring issues, tightening processes, and supporting the development of junior team members.

This role is ideal for someone who’s hands‑on, detail‑driven, and comfortable taking ownership in a fast‑moving operational environment.

• Lead final quality inspections for all processed garments, ensuring they meet defined standards before dispatch
• Oversee item‑level reconciliation against OMS records and resolve discrepancies independently
• Act as the primary point of contact with partner facilities, driving rework, corrections, and alignment on quality expectations
• Identify recurring quality issues, analyze root causes, and propose scalable process improvements
• Approve orders for dispatch and ensure SLA adherence across QA workflows
• Own investigations into damaged, missing, or non‑compliant items and provide clear recommendations
• Maintain and review daily QA performance reports, highlighting trends and improvement areas
• Support training and upskilling of junior QA team members when needed

• 3–6 years of experience in quality control, garment care, or laundry operations, ideally in a high‑volume environment
• Strong analytical and problem‑solving skills, with the ability to break down issues and drive solutions
• Experience working with third‑party vendors or partner facilities
• Confidence handling escalations and making decisions independently
• Strong attention to detail and comfort working with operational systems (OMS/WMS)
• Ability to influence cross‑functional teams and uphold quality standards