Job Description & How to Apply Below
Quality Metrics & Performance Management:
Champion quality metrics as benchmarks for diverse processes, focusing on Call Quality, FCR, CES, NPS, CSAT, and other pivotal metrics.
BEST QM Implementation :
Ensure implementation of BEST QM across all accounts
Client Relationship Management:
Excel in managing client relations, ensuring client needs and expectations are met with the highest standard of service quality and responsiveness.
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