Quality Assurance Officer

Key Responsibilities

• Access the systems in the authority to produce information about the performance of drivers, including fines, violations, accidents and traffic violations.
• Analyze the performance of occupational drivers such as bus, taxi and limousine drivers according to policies and practices and identify drivers with poor performance.
• Share reports of the performance with the relevant departments, franchise companies and training institutes.
• Cooperate with all relevant parties to implement corrective actions related to the efficiency of trainers.
• Inspect training institutes to ensure they follow the policy of the Authority and report any violations periodically.
• Implement tools and techniques to ensure that quality and performance management practices improve results.
• Obtain identifiers of the data and analyze data related to the transport sector.
• Ensure that corrective actions are implemented by relevant departments, institutes, franchise companies and outsourcing companies to improve the performance and quality of drivers.
• Develop, implement and maintain quality assurance policies and procedures for drivers training and licensing programs.
• Conduct regular audits and inspections of training facilities, materials and instructors to ensure compliance with departmental standards.
• Investigate and resolve any discrepancies or non‑compliance issues identified during audits or inspections.
• Collaborate with departmental staff to provide feedback and recommendations for improvement in the delivery of training programs.
• Review and analyze data related to drivers training and licensing to identify trends and areas for improvement.
• Serve as a point of contact for licensing institutes and handle any quality‑related inquiries or complaints.
• Maintain accurate and up‑to‑date records of quality assurance activities and outcomes.
• Report regularly to departmental management on the status of quality assurance initiatives and outcomes.
• Conduct regular surveys with drivers training participants and licensing applicants to gather feedback on their experiences and satisfaction levels and identify areas for improvement.

• Bachelor's degree in a related field such as quality assurance or public administration.
• Minimum of 2 years of experience in quality assurance, preferably in a government or regulatory environment.
• Knowledge of drivers training and licensing regulations and standards.
• Strong analytical skills and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to work independently and collaboratively in a fast‑paced environment.
• Proficiency in Microsoft Office applications.