QA Analyst: Elevate Customer Experience & Coaching
Job Description & How to Apply Below
TP is seeking a Quality Assurance Analyst to ensure exceptional customer experience by monitoring interactions and maintaining quality standards. You will conduct quality audits, provide coaching, and analyze trends to drive continuous improvement.
The ideal candidate has at least 2 years of experience in a call center environment, proficient in Microsoft Excel. This role is crucial for enhancing performance and ensures compliance with quality metrics.
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