Quality Assurance Improvement Advisor - UAE National

Support the organisation in fostering a Just Culture and promote the safety and wellbeing of our customers, staff, assets and environment.

To develop, monitor and implement the Keolis-MHI Quality Assurance Improvement framework within the Dubai Metro and Tram contracts. Provide advice on continuous improvement the subject matter to the QHSE, Operations and Engineering & Maintenance management teams.

Lead the development of a Quality Assurance Improvement strategy for the business to ensure Quality risks are fully understood, properly quantified and effectively managed, to satisfy Quality Management System (QMS) requirements and responsibilities.

To manage Quality Assurance Improvement data to ensure accuracy and quality reporting and analytical purposes.

To make accurate weekly, monthly and annual reports on Quality Assurance Improvement performance of the Dubai Metro and Tram operations.

• Participate in the refinement of methods to ensure continuous quality improvement (CQI) and develop norms and standards for Quality Improvement (QI) systems.
• The Quality Assurance Improvement Advisor will keep constant coordination with the Operational and Engineering & Maintenance team members.
• Regularly provide coaching & technical support in QI methods.
• Collect and manage data on quality improvement processes and outcomes.
• Review and improve technical process strategies employed in Operations and Engineering & Maintenance to ensure the procedures and work instructions is adhered to and implemented with measurable success.
• Ensure the timely writing and submission of quality and accurate reports quarterly, monthly, and at all other requested times.
• Ensure that data collected is accurate, valid and captures process and outcome indicators documented in an updated database.
• Conduct planned internal audits.
• Plan and implement quarterly Learning Sessions and workshops.
• Lead the process of documenting best practices in form of case studies, success stories, abstracts, video clips in addition to the routine updates, quarterly and annual reports.
• Work collaboratively with the overall QHSE team and share knowledge and guidance on assurance and compliance matters to enhance quality of QHSE support provided to Dubai Metro and Tram.
• Broad understanding of the KM values & 4P’s (Passengers, People, PTA & Planet).
• Understanding of KM committed obligation relevant to your section & QHSE.
• Awareness of QHSE KPI’s relevant to your section & the role you play in efficiently delivering them.
• Broad understanding of the financial penalties aligned to KPI’s (where relevant).
• Full understanding of the departmental plan for your QHSE section.
• Actively supports and collaborate with others in QHSE, KM & contractors to deliver KM requirements.

• Knowledge of or willingness to learn Quality Improvement Science and methods.
• Knowledge of ISO 9001.
• Undertakes & documents (as evidence), continual professional development (CPD) as part of the Performance & Development plan set by their line manager. This will be supported by KM where possible but should also include self-development activities.

• Strong English language skills, especially good oral and written communication skills.
• Auditing Skills. Demonstrated skills in critical thinking, problem-solving, and the analysis, interpretation and evaluation of complex information.
• Demonstrated organizational and relationship building skills.
• Proficiency in data analysis and presentation.

• Computer literacy in Microsoft Office applications.
• Drafting, interpreting, and implementing quality assurance standards and procedures for the organization.
• Evaluating new and existing regulations to ensure your quality assurance protocols fulfill requirements.

• A post graduate degree in a relevant field of study will be an advantage.
• 5-8+ years' progressively increasing experience in Continuous Improvement with demonstrated success and Lean/Six Sigma Black Belt certified or equivalent.