Customer Support Specialist - Rent later -RNPL

About Keyper

At Keyper, we empower property managers with advanced technology to efficiently manage and enhance their property portfolios. Our comprehensive services facilitate everything from real-time performance monitoring to seamless digital transactions, all designed to optimize property management.

Assistant Relationship Manager - RNPL

• Respond to customer inquiries on the support channel.
• Assist, educate and onboard customers seamlessly onto the RNPL platform.
• Follow the given process of onboarding tenants onto CRM and liaising with the admin team to ensure necessary documentation is in place.
• Address and resolve tenant and landlord inquiries and concerns in a timely and professional manner.
• Coordinate with the verification and credit assessment teams to ensure timely processing.
• Assist in the negotiation and execution of lease agreements with tenants and landlords.

• Effective communication and relationship management skills.
• Ability to analyze data and prepare reports.
• Proficiency in using digital tools and platforms for property management.
• Strong customer service orientation with a focus on tenant and landlord satisfaction.

• Bachelor’s degree in business administration, Real Estate, or a related field.
• Experience in customer service or administrative roles within the real estate or property management industry.
• Strong organizational and multitasking skills.
• Proficiency in using property management software and CRM systems.
• Excellent communication and interpersonal skills.
• Attention to detail and strong problem-solving skills.
• Ability to work collaboratively with cross-functional teams.
• Proficiency in Arabic and English.