Community and Handover Manager; Arabic-Speaking – Real Estate Developer

Community and Handover Manager (Arabic-Speaking) – Real Estate Developer Job Description

The Community and Handover Manager will oversee the seamless property transition from the developer to buyers, ensuring a high-quality customer experience and compliance with company policies. This role also involves managing community relations, addressing homeowner concerns, and ensuring the smooth operation of residential communities.

• Oversee the entire handover process, ensuring the timely delivery of units to homeowners.
• Coordinate with internal departments (sales, legal, finance, and operations) to finalize handover procedures.
• Ensure that properties meet quality standards before handover and address any snags or defects.
• Guide buyers through the handover process, ensuring legal and financial documentation is completed.

• Act as the primary point of contact for residents, addressing concerns and enhancing community satisfaction.
• Oversee the maintenance and upkeep of common areas in collaboration with facility management teams.
• Develop and implement community engagement programs to foster a positive living environment.
• Ensure compliance with homeowners’ association (HOA) regulations and local real estate laws.

• Handle customer inquiries and complaints, providing resolutions in a timely and professional manner.
• Conduct community meetings to inform residents of updates, regulations, and upcoming initiatives.
• Work closely with marketing and sales teams to manage customer expectations and enhance brand reputation.

• Ensure all handover procedures comply with local real estate laws and developer policies.
• Liaise with government authorities and regulatory bodies regarding community operations and handover requirements.

✅ Education &

Certifications:

• Bachelor's degree in Real Estate, Business Administration, or a related field.
• Certifications in Property or Community Management are an advantage.
• 5+ years of experience in real estate, property management, or handover operations.
• Experience working with real estate developers in the UAE or GCC.
• Knowledge of Dubai Land Department (DLD) and RERA regulations is a plus.
• Fluency in Arabic & English (spoken and written) is mandatory.
• Strong understanding of handover and property management procedures.
• Excellent customer service, negotiation, and conflict-resolution skills.
• Ability to handle multiple stakeholders, including clients, vendors, and government authorities.
• Proficiency in CRM software and Microsoft Office Suite.

• Background in community management, handover, or customer service within real estate development.
• Strong interpersonal skills with a customer-first mindset.
• Experience managing residential communities, freehold properties, or mixed-use developments.
• Knowledge of service charge structures, building maintenance, and community governance.

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Note:

This position requires frequent site visits, meetings with homeowners, and coordination with facility management teams.