1. JOB DETAILS:
Position Title: Corporate & Key Accounts Representative
Reports to: Senior Key Account Executive
Division: Corporate & Key Account Management
Department: Property Management
2.POSITION SUMMARY:
The Corporate & Key Account Management Representative is responsible for managing key tenant and owner accounts to ensure smooth operations, timely renewals, and exceptional customer service. This includes handling renewal contract requests (long-term, short-term), processing documentation (Ejari, tax invoices, addendums), addressing inquiries and complaints, coordinating with internal departments for approvals maintenance. The position also involves managing financial transactions such as payment collections, outstanding breakdowns, and security deposits, while maintaining accurate records.
Additionally, the role supports owners by providing reports, obtaining approvals, and overseeing project handovers and takeovers. The primary goal is to maintain strong relationships, ensure compliance with policies, and deliver a high level of service to secure long‑term business growth.
Key Accountabilities:
Renewals: Track and follow up on lease renewals, send notices to VIP clients.
Tenant Inquiries: Respond to emails quickly, provide correct information, and coordinate with other departments if needed.
Leasing Additional Units: Contact clients to offer new leasing opportunities.
Long-Term Lease Requests: Confirm requests, review tenant history, prepare proposals, coordinate with legal, and finalize contracts.
Short-Term Lease Requests: Ensure requests are submitted on time via e-services.
Ejari & Tax Invoice: Process and generate Ejari and tax invoices.
Payment & Discounts: Review payment history, escalate requests for rescheduling, discounts, or rent reduction.
Maintenance Requests: Forward requests to the concerned department and follow up for completion.
Rent Increment: Notify tenants 3 months before renewal.
NOC Requests: Guide tenants to apply via website or app.
Outstanding Payments: Follow up on overdue payments and prepare invoices.
Addendums & Terminations: Process requests, coordinate with legal, and update systems.
Security Deposit & SOA: Ensure refunds and provide account statements.
Cheque Issues: Handle postponement or replacement requests.
VIP Meetings: Attend and address tenant inquiries.
Payment Collection: Coordinate with e-service team for courier arrangements.
Owner Inquiries: Respond promptly to emails and calls, resolve issues.
Owner Reports: Prepare and share quarterly financial and building reports.
Approvals & Maintenance: Obtain owner approvals for end-of-lease charges and repairs.
Building Inspections: Inspect owner buildings annually.
Project Handover & Takeover: Manage documentation, coordinate with departments, and meet owners.
Title Deed & Mortgage Clearance: Update records and issue clearance letters.
Key Technical Skills and Knowledge:Lease Management
Ability to handle renewals, terminations, and lease amendments efficiently.
Proficiency Level
Advanced
Customer Relationship Management
Managing tenant and owner inquiries, complaints, and meetings to ensure satisfaction.
Advance
Negotiation Skills
Reviewing proposals, coordinating with management and legal for long-term/short-term contracts.
Advanced
Financial Handling
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