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Head of User Research

Job in Dubai, Dubai, UAE/Dubai
Listing for: MEX Group
Full Time position
Listed on 2026-05-15
Job specializations:
  • Research/Development
  • IT/Tech
Salary/Wage Range or Industry Benchmark: 200000 - 300000 AED Yearly AED 200000.00 300000.00 YEAR
Job Description & How to Apply Below

Head of User Research

Be the voice of the customer d user research across product and marketing to ensure we build and promote experiences that traders actually want and need.

What You’ll Do:
  • Design and conduct user research studies for product development
  • Test prototypes and features with users throughout the development process
  • Organize and synthesize customer feedback from all sources (support, reviews, sales, social)
  • Create actionable insights for product, design, and marketing teams
  • Build research processes and frameworks that scale across the organization
  • Conduct usability testing on existing and new features
  • Run market research to inform positioning and messaging
  • Partner with marketing on campaign testing and optimization
  • Build systems for continuous customer feedback collection
  • Present findings and recommendations to leadership
What We’re Looking For:
  • Strong background in user research for consumer products
  • Experience with both qualitative and quantitative research methods
  • Ability to translate research into actionable product recommendations
  • Knowledge of usability testing and design research practices
  • Experience organizing feedback from multiple channels into insights
  • Strong communication skills for presenting findings to various audiences
  • Hands‑on approach with ability to conduct research directly
  • Understanding of trading, fintech, or crypto products preferred
  • Comfortable working in a fast‑paced environment where research informs rapid decisions
Why Multi Bank:
  • Shape product strategy through user insights during major platform transformation
  • Work across both crypto and CFD products
  • Build research function from ground up
  • Direct access to leadership and impact on decisions
  • Dubai-based with visa sponsorship
To Apply:

Share examples of research you’ve conducted and how it influenced product decisions. Include your approach to organizing and prioritizing customer feedback.

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