Head of User Research

Head of User Research

Be the voice of the customer d user research across product and marketing to ensure we build and promote experiences that traders actually want and need.

• Design and conduct user research studies for product development
• Test prototypes and features with users throughout the development process
• Organize and synthesize customer feedback from all sources (support, reviews, sales, social)
• Create actionable insights for product, design, and marketing teams
• Build research processes and frameworks that scale across the organization
• Conduct usability testing on existing and new features
• Run market research to inform positioning and messaging
• Partner with marketing on campaign testing and optimization
• Build systems for continuous customer feedback collection
• Present findings and recommendations to leadership

• Strong background in user research for consumer products
• Experience with both qualitative and quantitative research methods
• Ability to translate research into actionable product recommendations
• Knowledge of usability testing and design research practices
• Experience organizing feedback from multiple channels into insights
• Strong communication skills for presenting findings to various audiences
• Hands‑on approach with ability to conduct research directly
• Understanding of trading, fintech, or crypto products preferred
• Comfortable working in a fast‑paced environment where research informs rapid decisions

• Shape product strategy through user insights during major platform transformation
• Work across both crypto and CFD products
• Build research function from ground up
• Direct access to leadership and impact on decisions
• Dubai-based with visa sponsorship

Share examples of research you’ve conducted and how it influenced product decisions. Include your approach to organizing and prioritizing customer feedback.