Hostess – Bliss | Conrad

Overview

Hostess – Bliss 6 | Conrad Dubai (HOT0C0ZS
)

Job Description

The Hostess is responsible for making the guest feel at home by extending a warm welcome, assisting the guests to sit and later giving them a warm send off. To assist in all ways to provide the highest degree of guest satisfaction.

Conrad Dubai, Sheikh Zayed Road, PO Box 115143, Dubai

As a Hostess, you are responsible for serving guests in a friendly, timely, and efficient manner to deliver an excellent Guest and Member experience. A Hostess will also be required to have extensive knowledge of menu offerings. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Manage guest queries in a friendly, timely, and efficient manner
• Ensure knowledge of menu and all products
• Follow correct reporting procedures if faced with issues
• Practice Hilton Grooming standards including uniform dress code, cleanliness and personal hygiene
• Assist callers courteously and promptly, taking messages as necessary which are legible and accurate, passing them on to the appropriate person without delay
• Have a good knowledge of the restaurant s seating arrangements
• Comply with hotel security, fire regulations and all health and safety legislation

A Hostess serving Conrad Hotels is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Good communication skills (oral and written)
• Committed to delivering high levels of customer service
• Flexibility to respond to a range of different work situations
• Ability to work on your own or in teams

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Degree in relevant area
• Experience in Food and Beverage department and/or industry
• Previous experience of cash handling
• Knowledge of Food Hygiene Regulations
• Knowledge of Wines and F&B Drinks

Conrad Hotels & Resorts combines contemporary design, sophisticated amenities and personalized service. Conrad’s guest service is instinctive, discreet and enhanced by innovation to provide exceptional travel experiences all over the world. Our amazing Team Members are at the heart of it all!