Lead Server – Celeste

SO/ Uptown Dubai | First Al Khail Street, Dubai, UAE

SO/ is a coveted collection of hotels, rooted in the world of fashion. Making its stylish debut on the global hotel scene in 2011, SO/ continues to command attention with its avant-garde design and creative approach to the world of luxury.

We are seeking an experienced and dynamic Lead Server to join our hospitality team in Dubai, United Arab Emirates. Under the guidance of the Restaurant Manager, you will supervise our front-of-house service team, ensuring the delivery of exceptional guest experiences and smooth daily operations. As a Lead Server, you will lead by example, maintain our brand standards, and foster a positive, inclusive team environment where hospitality excellence is the standard.

This role offers the opportunity to make a meaningful impact on both guest satisfaction and team development while collaborating seamlessly across all departments.

• Lead and supervise the front-of-house service team to consistently deliver exceptional guest service and ensure smooth daily restaurant operations
• Maintain the highest standards of hospitality and ensure all team members adhere to brand and restaurant service standards
• Oversee staff scheduling, training, and performance management to develop a skilled, motivated, and cohesive team
• Mentor and coach servers in professionalism, teamwork, and the delivery of consistent, high-quality service
• Collaborate closely with kitchen and management teams to coordinate service flow and resolve guest issues promptly and effectively
• Monitor and analyze guest feedback related to dining service, implementing strategies for continuous improvement
• Support revenue management initiatives by maximizing table turnover and effectively upselling menu and beverage items
• Ensure full compliance with health, safety, and restaurant policies and procedures at all times
• Foster team engagement and growth through ongoing training, coaching, and transparent communication
• Maintain accurate daily reports, service logs, and documentation to support operational excellence
• Demonstrate cultural awareness and inclusivity, creating a welcoming environment for diverse guests and team members
• Perform additional duties as assigned by the Restaurant Manager to support operational needs and exceptional guest service

Required Qualifications:

• Minimum 2-3 years of professional server experience in a restaurant or hospitality setting
• Proven leadership or supervisory experience in a front-of-house environment
• Strong knowledge of restaurant operations, service standards, and guest experience management
• Excellent communication and interpersonal skills with the ability to lead, motivate, and support team members
• Proficiency with point-of-sale (POS) systems and restaurant management software
• Demonstrated ability to multitask, prioritize, and remain organized in a fast-paced environment
• Strong problem-solving and conflict resolution skills with a customer-focused mindset
• Knowledge of food safety and health and safety compliance standards
• Physical stamina and ability to work flexible hours, including evenings, weekends, and holidays
• High school diploma or equivalent
• Ability to work effectively in a multicultural environment and demonstrate cultural awareness

Preferred Qualifications:

• Experience in fine dining, upscale, or high-volume restaurant establishments
• Food safety certification or Serv Safe certification
• Hospitality management or leadership certification
• Knowledge of beverage service and wine pairing basics
• Experience with inventory management and cost control
• Bilingual capabilities (English and Arabic preferred for Dubai location)
• Previous experience training and developing hospitality staff
• Familiarity with guest management systems and reservation platforms

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