Sales & Customer Service Manager (Luxury Fashion) – Dubai (Full-time)
About NÓRA
NÓRA is a Dubai-based womenswear label designing elevated, modest pieces crafted from high-quality natural fibers. The brand is stocked on leading luxury platforms including Ounass and Galeries Lafayette. You can learn more at and follow us on socials el.
We’re hiring an in‑person Sales & Customer Service Manager to lead the showroom client experience, drive sales, and coordinate smooth service across appointments, digital channels, and returns.
Start date: Immediately
Location: Dubai Design District (D3) / Dubai (On‑site)
Key Responsibilities- Host and manage in‑person showroom appointments end‑to‑end
- Provide styling + fit guidance, know product measurements, and upsell/cross‑sell confidently
- Manage client support in person and across digital channels (email/Whats App/DMs as applicable)
- Process returns/exchanges and maintain a return reasons tracker by product/SKU
- Liaise with Fulfilment, Operations, and Accounting to align on dispatches, exchanges, payments/refunds, and urgent requests
- Prepare weekly and monthly trade reports
- 3–5+ years of sales experience in luxury fashion sales/clienteling (showroom/boutique environment)
- Arabic is a must (English required)
- Strong product knowledge and ability to match recommendations to client needs (stylist mindset)
- Confident working towards sales targets and KPIs
- Warm, polished, service‑first approach with strong discretion
- Highly organized, proactive, and calm under pressure
- Proactive follow‑ups and strong attention to detail
- Computer literacy (trackers/reporting; Shopify/POS experience is a plus)
- Detail‑oriented problem solver with a strong sense of urgency
- Competitive salary + commission (% of sales generated)
- Opportunity to grow into Head of Client Experience as we scale
- Visa sponsorship
- Medical insurance
- Clothing allowance + employee discount
To apply: Please send your CV + cover letter to with the subject line:
APPLICATION FOR A SALES & CS MANAGER
Mid‑Senior level
Employment typeFull‑time
IndustriesRetail Apparel and Fashion
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