Team Lead, Luxury Fashion Operations
Job Req Number: 106142
Time Type:
Full Time
The DSV group, headquartered in Denmark, is one of the biggest transport and logistics companies in the world, with more than 160,000 dedicated employees and presence in 90 countries.
The Team Leader – Luxury Fashion Operations is responsible for coordinating and supervising day-to-day warehouse and customer service activities for a luxury fashion client, including inbound (good stock and returns), outbound (B2B store deliveries and B2C e-commerce), and customer service coordination across all modes of transport (Road, Air, Courier).
The role ensures strict adherence to luxury brand service standards, seasonal calendar requirements, store replenishment schedules, mall delivery regulations, and visual merchandising timelines, while maintaining inventory accuracy, service level agreements (SLAs), and operational efficiency.
The Team Leader acts as the first escalation point for the team, resolves operational issues within authority, and escalates major risks to the Supervisor when required.
Key Responsibilities Team Leadership & Workforce Management- Lead and supervise a team of coordinators handling customer service, inbound, outbound, and returns
- Allocate workload based on priority: store launches, VM campaigns, peak season, promotions, e-commerce cut-offs
- Act as first escalation point for operational and customer issues
- Coach and develop team members on fashion logistics processes and client SOPs
- Ensure shift coverage aligned with delivery waves and courier cut-off times
- Support performance management and KPI tracking of the team
- Coordinate inbound flows from suppliers, DCs, and returns from stores and customers
- Ensure correct handling of:
- Seasonal collections
- High-value garments and accessories
- Hanging garments (GOH) where applicable
- Verify:
- ASN accuracy
- Put-away compliance
- Quality inspections and damage reporting
- Coordinate priority inbound during:
- New season launches
- Promotional campaigns
- Store openings and refits
- Manage reverse logistics for:
- Store returns
- E-commerce returns
- Transfers between brands or seasons
- Coordinate store replenishment by:
- Delivery window
- Mall regulations
- Store trading hours
- Ensure compliance with:
- Delivery slot bookings
- Labeling and packing standards
- Floor‑ready requirements (where applicable)
- Support urgent store transfers and stock balancing between locations
- Manage daily order flow including:
- Cut‑off times
- Express vs standard delivery
- Cash on delivery (if applicable)
- Coordinate with courier partners on:
- Collection schedules
- Failed deliveries
- Return pickups
- Monitor customer delivery KPIs and POD closure.
- Serve as operational contact point for the fashion brand’s supply chain and retail teams
- Proactively communicate:
- Delays
- Stock discrepancies
- Delivery risks
- Support VM, marketing, and retail teams during:
- Campaign launches
- Pop‑ups
- Special events
- Handle complaints and service recovery within authority limits
- Ensure:
- Accurate stock movements in WMS
- Timely system confirmations
- Support:
- Cycle counts
- Seasonal stock reclassification
- Obsolete and slow‑moving stock management
- Prepare and review reports:
- Inbound vs outbound volume
- Store fulfillment rate
- E‑commerce order performance
- Returns processing time
- Inventory accuracy
- Flag risks related to:
- Shrinkage
- High‑value SKUs
- Seasonal stock aging
- Ensure adherence to:
- Client SOPs
- Brand handling standards
- Security and loss‑prevention procedures
- Identify process gaps and improvement opportunities in:
- Picking accuracy
- Packing quality
- Returns handling
- Delivery coordination
- Participate in Kaizen and CI initiatives with Supervisor and Operations teams
- Warehouse Supervisors and Floor In‑Charges
- Transport Planning Team
- Customs / Freight (for air or international transfers)
- IT / WMS Support
- Finance (billing & POD closure)
- Client Supply Chain & Retail Operations Teams
- Mall Management Offices (delivery compliance)
- Courier and Transport Providers
- Brand VM and Merchandising Teams (when required)
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).