Senior Store Manager - Maison Margiela, UAE

Overview

On behalf of Maison Margiela - OTB, we are seeking a highly motivated and experienced Retail Leader to join our growing stores.
Maison Margiela is a Paris-based fashion house founded in 1988 by Belgian designer Martin Margiela. Celebrating unconventional aesthetics and embracing the philosophy that fashion is an art of expression, Maison Margiela offers haute couture, ready-to-wear for women and men, contemporary MM6, footwear, interior design, and accessories including leather goods, fine jewelry and fragrance. In 2002, the French house became part of OTB.

Along with sister brands, Maison Margiela continues pushing the boundaries of modern fashion while preserving its distinctive identity and heritage.

The Senior Store Manager is responsible for overseeing the daily operations of the location, ensuring high standards of customer service. They will manage staff, drive sales performance, and implement strategies to meet revenue targets while providing an exceptional shopping experience. They will assist with monitoring store performance, managing inventory, and ensuring that all visual merchandising aligns with Margiela standards.

Sales

• Meet store sales and target goals
• Maximize profitability through optimization and controlling of expenses
• Reach the achievement of Key Performance Indicators

Customer Service

• Strong customer service skills to provide courteous and precise customer satisfaction
• Strong organizational skills, multi-tasking and prioritizing capabilities
• Follow-up with clients through telephone calls, letters, cards and special announcements; maintain a book of clients including sales records, records of all client preferences, colors, sizes and styles, and records of clients' life events (birthdates, etc.)
• Align with style and qualitative standards of the Brand throughout Sales and post-sale process
• Take full advantage of all contacts with customers in the Store and promote both the Brand and Product
• Collaborate with other colleagues to achieve business objectives
• Constantly keep up-to-date regarding fashion trends; know and monitor competition
• Know customers' needs, both expressed and less obvious
• Demonstrate, recommend and style the products available; promote wardrobing
• Schedule client appointments and pull merchandise for clients in advance of appointments
• Ensure customer loyalty by collecting customer information and entering it into the database, building an extremely valuable clientele base of high-profile, international, professional and consistent customers

Training

• Train store employees on accurate use of store training programs, specifically the Customer Service program along with maintaining high-training standards

Development & Performance

• Report to management team the strengths and areas of development for store personnel
• Suggest to the management team appropriate actions to promote and encourage the Supervisor's own professional development using tools and best practices

Supervision and Organization

• Promote a positive, professional and sales-oriented environment and promote a culture open to internal feedback
• Assign workload appropriately and effectively among store employees
• Organize and lead store meetings as directed by the management team to communicate store targets, priorities, and other relevant subjects
• Provide the team with insight and updates via regular store meetings

Merchandising

• Assist with monitoring store merchandise standards and needs through appropriate reports and store team feedback
• Assist with ensuring that visual merchandising guidelines (criteria and quantities) align with Margiela standards
• Ensure product presentation is maintained according to brand standards and guidelines
• Ensure constant updates are executed
• Assist with providing daily training to store employees
• Assist with slow-seller management by identifying store needs and communicating them to the management team
• Provide appropriate feedback to management

Loss Prevention

• Minimize stock loss by implementing and executing all control Policies and Procedures
• Keep store personnel accountable for all inventory control and Loss Prevention Policies and Procedures
• Assist with…