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Job Description & How to Apply Below
Overview
The Retail Manager is responsible for driving retail performance and brand excellence across Travel Retail doors in the Middle East, managing Beauty Advisors (BAs), achieving sell-out targets, and ensuring perfect in-store execution in line with Dolce & Gabbana Beauty guidelines.
Key Responsibilities Commercial Performance- Own sell-out targets for assigned travel retail accounts (airports, border shops, inflight where relevant) and build monthly/quarterly action plans to achieve them.
- Analyze sales by door, category, SKU, and animation to identify opportunities and risks, proposing concrete actions to drive growth.
- Partner with the commercial team to forecast needs, and support optimal stock levels, assortment, and launch readiness at door level.
- Monitor KPIs such as productivity per BA, sales per door, average ticket, and conversion, and implement corrective actions where needed.
- Lead, coach, and motivate a multicultural team of Beauty Advisors across multiple locations in the Middle East.
- Set individual and team targets, follow up regularly, and conduct performance reviews with clear development plans.
- Organize and deliver on-counter coaching and feedback sessions focused on selling ceremony, service excellence, and product expertise.
- Ensure BA grooming, behavior, and storytelling consistently reflect the brand image and luxury standards.
- Coordinate with Training to plan and execute product, service, and sales technique trainings (in-person and digital) for all BAs.
- Guarantee that BAs can confidently communicate brand values, hero products, and new launches to diverse traveler profiles.
- Monitor and elevate the customer’s experience, ensuring a seamless, luxury journey for passengers in a high-traffic, time-pressure environment.
- Ensure perfect implementation of visual merchandising guidelines, planograms, and animation podiums across all doors.
- Regularly audit counters for tester availability, hygiene, merchandising compliance, and stock levels, driving immediate corrective actions.
- Coordinate with logistics and retailers to prevent out-of-stocks and manage slow-movers, discontinuations, and returns according to company policy.
- Support and supervise launch and animation execution (set-up, staffing, event schedule, and post-event results).
- Bachelor's degree in business, Marketing, or related field (preferred)
- 3–5+ years of experience in retail management in beauty, luxury, or FMCG; travel retail or multi-country experience is a strong plus
- Proven track record of managing retail teams and delivering sales targets in a fast-paced environment
- Strong analytical skills, comfortable working with sales reports and KPIs
- Excellent communication and interpersonal skills, with the ability to influence without direct authority
- Fluent in Arabic and English
- Willingness to travel frequently across the Middle East (airport and store visits, events)
- Entrepreneurial and results-driven mindset, with strong ownership of the business
- Strong leadership and people management skills, with an ability to energize and engage remote teams
- High level of cultural awareness and adaptability, comfortable working with diverse teams and traveler profiles
- Organized, detail-oriented, and able to manage multiple doors, stakeholders, and priorities simultaneously
- Passion for beauty, luxury, and delivering an exceptional customer experience
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