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Job Description & How to Apply Below
About the Role
An established automotive group is seeking a Retail and Training Manager to elevate retail performance and customer experience across its UAE network. The role combines retail operations oversight with sales and product training to ensure consistent execution of brand standards in all showrooms.
Key Responsibilities- Drive retail performance by supporting dealerships in achieving sales, CSI, and conversion targets.
- Design, deliver, and monitor sales, product, and customer experience training for front‑line teams (sales consultants, team leaders, and reception).
- Regularly visit showrooms to assess retail standards, coach managers and sales teams, and implement improvement plans.
- Ensure consistent implementation of brand guidelines, showroom standards, and customer journey processes.
- Identify training needs through performance data, customer feedback, and mystery shopping results, and convert them into structured training plans.
- Develop training materials, manuals, and tools tailored to the local market and product range.
- Track training effectiveness using KPIs, assessments, and on‑the‑job performance, and report results to senior management.
- Collaborate with HR, Marketing, and Sales leadership to support new model launches, campaigns, and retail initiatives.
- Minimum 5–7 years of experience in the automotive sector, with exposure to retail operations and training.
- Strong understanding of showroom processes, sales funnels, and customer experience best practices in the UAE.
- Proven experience in designing and delivering training (classroom, on‑the‑job, and digital).
- Excellent communication, presentation, and coaching skills.
- Strong analytical skills, with the ability to translate performance data into actionable training and retail interventions.
- Fluency in English is essential;
Arabic is an advantage.
- Hands‑on, field‑oriented professional with a passion for coaching and developing people.
- Customer‑centric mindset with strong attention to detail and brand standards.
- Confident, engaging facilitator, able to influence stakeholders at different levels.
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