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Job Description & How to Apply Below
The showroom sales supervisor is a customer-focused leader responsible for guiding a high-performing sales team in a premium showroom. This role blends sales leadership with product expertise, particularly in fabrics and upholstery, to help customers select options that meet style, comfort, durability, and care needs.
Key Responsibilities- Lead and motivate a team of sales associates to achieve daily, weekly, and monthly sales targets.
- Provide exceptional customer service by listening to needs, offering design recommendations, and presenting fabric options with confidence.
- Train new hires on product knowledge, sales techniques, showroom standards, and safety procedures; mentor ongoing staff development.
- Manage showroom operations, including visual merchandising, product placement, inventory control, and floor coverage; ensure all displays reflect current styles and fabric finishes.
- Handle complex customer inquiries, quotes, order processing, and follow-up; coordinate with design consultants and production teams as needed.
- Collaborate with purchasing and merchandise teams to forecast demand, provide feedback on fabrics and finishes, and communicate customer trends.
- Proven experience in retail showroom sales with supervisory or team‑lead responsibilities; minimum 3 years preferred.
- Strong knowledge of fabrics, upholstery, furniture construction, and interior design trends; ability to translate technical details into customer‑ready recommendations.
- Excellent communication, negotiation, and relationship‑building skills; comfortable engaging with diverse client profiles from first‑time buyers to designers.
- Proficiency with point‑of‑sale systems, CRM software, and basic reporting; ability to analyze sales metrics and adjust strategies accordingly.
- Highly organized, results‑driven, and able to manage multiple tasks in a fast‑paced showroom environment.
- Availability to work weekends, holidays, and variable shifts as needed; valid work authorization.
- Preference will be given to candidates with knowledge of fabrics and furniture upholstery.
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