Store Manager - Beauty | Retail | Watsons

Established in the 1930s as a trading business, Al‑Futtaim Group today is one of the most diversified and progressive privately‑held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions – automotive, financial services, real estate, retail and healthcare – it employs more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa.

Al‑Futtaim Group partners with over 200 of the world’s most admired and innovative brands. The company’s entrepreneurship and relentless customer focus enable it to continue to grow and expand, responding to the changing needs of customers within the societies in which it operates. By upholding its values of respect, excellence, collaboration and integrity, Al‑Futtaim Group enriches the lives and aspirations of its customers each and every day.

The Store Manager is responsible for leading their team to deliver high customer service standards and achieve sales and profitability targets. The role requires excellent communication and people skills to influence professional customer service and leverage sales analysis for business growth. The Store Manager oversees direct reports including Beauty Advisors, Beauty Specialists, Makeup Artists and Inventory Controllers. Financial responsibilities include managing P&L and store KPIs such as UPT, ATV, SOP, Audit, Compliance and Shrinkage.

• Drive, monitor and review sales performance to deliver the store level sales budget.
• Conduct monthly meetings focusing on category sales performance with selling personnel.
• Implement strategies to achieve sales targets for exclusive products and submit feedback on promo effectiveness.
• Manage and control store approved OPEX budgets, including utilities, wrap supply and staff costs.
• Recommend and initiate plans to optimise controllable expenses.
• Achieve shrinkage budget below tolerance level through daily monitoring of compliance.

• Review and ensure timely replenishment and display implementations.
• Manage availability and timely replenishment of stocks.
• Ensure consistent inventory adjustments for accuracy.
• Comply with the Brand of Service Standards in customer interactions.
• Enhance customer shopping experience to exceed expectations.
• Handle and report product queries and complaints professionally.
• Drive loyalty programs and initiatives to achieve transaction targets.
• Deploy selling techniques to improve conversion/transaction rates.
• Ensure proper execution of promotions and store activities.

• Communicate and implement policies, brand standards, grooming and internal controls as per SOP.
• Demonstrate analytical skills and system/reporting understanding.
• Monitor store controllable expenses and manage loss, asset protection and inventory.
• Liaise with mall management and handle store documentation (daily reports, banking, etc.).
• Perform cashiering duties.

• Plan and monitor Personal Development Plans and role development interventions.
• Identify, implement and monitor team learning interventions.
• Review and discuss performance appraisals and plans with direct reports.
• Execute action plans for employee engagements.

• Strong understanding of retail operations and systems.
• Leadership and management skills.
• Customer service excellence and results orientation.
• Analytical skills and proficiency with reporting tools.

• Bachelor or Master’s degree considered a plus.
• Minimum 5+ years experience in retail and team management within the beauty sector.
• Good knowledge of beauty industry trends and retail operations.
• Skills in management, people development, computer systems and customer service.
• Leadership, problem‑solving and excellent relationship skills.

Al‑Futtaim Retail has established itself as one of the leaders in retail across the Middle East, Africa and Asia over the past 30 years. It has developed partnerships with some of the biggest and most respected brands in the world, including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka and P&B) across Asia.

It is also one of the largest global partners of Marks & Spencer’s in both regions with over 75 stores offering both fashion and food options. Most recently it has been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&Q, and aims to continue to be agile and adaptive to its markets with new launches and further development.

To achieve this, it seeks to recruit the best talent from all backgrounds, who will continue to challenge and develop its diverse workforce which includes over 100 nationalities across 12 countries. Join now and make a difference.