UAE National | Sales Supervisor | Retail | Fashion | Maje | Mall

UAE National | Sales Supervisor | Retail | Fashion | Maje | Dubai Mall

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates
. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands.

By upholding our values of respect, excellence, collaboration and integrity, Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

• The Supervisor is responsible for coordinating and overseeing the effective management of the shop floor, bridging the gap between sales staff and store management. The role involves supervising selling ceremonies and operations while acting as a key contact for performance improvement and conflict resolution. Success in this position demands strong leadership, sales skills, and an ability to maximize operational and client development outcomes.

• Support the team in building long‑term client relationships, leveraging different clienteling tools.
• Enhance the "client state of mind" among the team.
• Ensure extensive product knowledge of the team.
• Support store management in achieving business objectives, projects, and initiatives (e.g., reporting, sales analysis, product training).

• Efficient oversight of the shop floor to ensure maximum floor coverage during peak trading periods.
• Act as a role model, demonstrating sales leadership to the team.
• Intervene and provide support during the selling ceremony.

• Perform and supervise store opening and closing procedures, including counting register funds and completing bank deposits.
• Accurately process all POS transactions and inventory functions such as transfers, receiving, repairs, and damages to maintain inventory integrity.
• Adhere to loss prevention policies and operational procedures.

• Exemplary performer across all functions.
• Effectively resolve customer complaints, exchanges, and inquiries.
• Serve as a liaison between staff and management regarding potential performance concerns.
• Propose and implement action plans for efficient processes and store organization.
• Educate team on sales plans, personal sales goals, and KPIs.

• Be an ambassador of the brand, culture, quality, and know-how.
• Ensure store presentation standards are achieved and maintained.

• Customer service and results-oriented.
• Leadership and problem‑solving skills.
• Strong communication skills.
• Proactive with good team spirit and able to take initiatives.

• High school degree or equivalent preferred.
• Minimum 2–3 years of experience in the retail or hospitality industry.
• Good knowledge of the fashion/beauty industry and trends.
• Strong retail operational skills (stock management, visual merchandising, systems, and cash handling).

The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi‑billion‑dollar portfolio across MENA. With high‑quality residential, business, retail, tourism, educational and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region. From origination, conception, development, sales, procurement and construction of mega‑projects and the leasing, operation and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years.

Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services and enable partnerships to create true value to our customers throughout…