Operations Manager - MOE

## Operations Manager - MOEApplylocations:
Dubaïtime type:
Full time posted on:
Posted 15 Days Agojob requisition :
JOBREQPosition based in Fashion & WFJ Boutique, Mall of the Emirates.
** CONTEXT & ENVIRONMENT
*** CHANEL continuously evolves in its search for perfection. In a demanding and constantly changing context**, the Operations Manager is in charge of all the support and back-office activities (inventory, maintenance, aftersales, cash, admin and security) for the Fashion & Watches & Fine Jewelry Twin Boutique.
** Combining strong leadership, a strong team spirit, a passion for fashion and a strong analytical mind, he/she is contributing directly to optimize the results of the boutique in respect of the commercial strategy and the image of the house. Organized, curious and attentive, he/she works closely with his/her team and promotes collaboration and achievement of results to help make CHANEL the ultimate reference in luxury.
*** KEY PARTNERS:
** Reporting to the Boutique Director, the Operations Manager has several key partners:
** Internally:
** Stock, Administration, Cash and Aftersales teams;
Boutique Management, Fashion Advisors, Fashion & WFJ Boutiques in UAE;
Store Planning.
** Externally:
** Security;
Suppliers;
Vendors;
Other bodies in the Luxury Retail sector.
** IN THIS METIER, YOU ARE ENERGISED BY:
**** Management of Back Office Team
*** Managing the Stock, Aftersales, Cash and Administration functions within the boutique.
* Ensuring the team has a good understanding and deployment of the House’s strategy.
* Managing and animating his/her team to foster collaboration and enthusiasm across roles and missions.
* Motivating the team towards the achievement of their objectives via appraisals and follow-ups.
* Defining the priority actions for your team’s development and monitoring them.
* Being a support and a pro-active force to his/her team in the search for solutions and optimization of the organization.
* Collaborating with the boutique management to align all the retail teams with CHANEL’s strategy.
** Piloting the Business
*** Being a strategic partner to the Boutique Director.
* Analyzing sales and results of the boutique on a regular basis, ensuring positive progress towards the objective, proactively alerting on KPIs and suggesting action plans.
* Supporting Boutique Management with the analysis of the KPIs for each business activity: monthly coverage, sell-through and slow sellers, and accompanying each category action plan with relevant feedback and data.
* Carrying out specific studies necessary for Boutique Management and being a force of proposal on complementary analysis in connection with the business and strategy.
* Working closely with the Boutique Management to facilitate buying decisions in collaboration with buying function in the Head Office through detailed analysis.
* Supervising inventory management, preparing the annual inventory and optimizing regular inventory process alongside the Stock Manager.
* Managing the Aftersales operations in an innovative way to ensure optimal client satisfaction in line with the CHANEL standards alongside the Aftersales Manager.
* Ensuring appropriate scheduling of team members in line with legal and CHANEL requirements, and overseeing Police/Mall permits together with the Administration Supervisor.
* Ensure that all cash procedures and guidelines are implemented and followed as per the standards with the support of the Cashier Manager.
* Guaranteeing and setting up the necessary security devices and procedures for the boutique, goods and people.
* Monitoring that boutique purchases remain within the allocated budget.
** Being an Ambassador of the Brand
*** Contributing to projects and sharing the CHANEL vision with the team.
* Representing the CHANEL standards in front of external bodies as well as with key individuals in Mall Management.
* Ensuring the boutique’s procedures and boutique Charter are implemented and respected.
* Using Chanel Brand Image as a filter in decision making.
** KEY COMPETENCIES & REQUIREMENTS:
*** Natural leadership and strong managerial skills.
* Guarantor of exemplarity, accuracy and detail-oriented mindset.
* Ability to adapt to an ever-changing environment and lead with excellent interpersonal skills.
* Passion for projects and is a strong project leader.
* Organized, rigorous and reliable.
* Perceives change as an opportunity and remains objective in the face of uncertainty.
* Curious and innovative with strong analytical skills and results oriented.
* Sensitive to the Fashion environment and its products.
* Mastery of MS Excel and digital tools.
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