UAEN| Customer Service Associate | Retail | M&S

UAEN1 | Customer Service Associate | Retail | M&S Dubai

Job Requisition

Al‑Futtaim Group is a diversified regional private company headquartered in Dubai, United Arab Emirates, operating across automotive, financial services, real estate, retail, and healthcare with more than 35,000 employees.

The Customer Service Associate plays a key role in delivering exceptional service to customers, maintaining store standards, managing inventory, and assisting with sales. The role involves handling customer inquiries and complaints, ensuring the store is well‑stocked and visually appealing, and operating the cash register in accordance with company policies. Success requires strong customer service skills, a detail‑oriented approach, and the ability to recommend and sell products.

• Engage with customers to provide a high level of service and assist with their needs.
• Address basic customer complaints and, where necessary, escalated issues.

• Ensure that the store is well‑organized and adheres to company visual merchandising standards.
• Regularly clean and maintain the sales floor to create an inviting shopping environment.

• Actively participate in receiving new shipments and restocking the store.
• Help manage inventory and ensure the store is fully stocked.

• Recommend products to customers based on their needs, focusing on upselling and cross‑selling.
• Stay updated on product information to make informed recommendations.

• Operate the cash register, process transactions, and follow company policies for handling payments.
• Ensure accurate cash handling and maintain a clean and organized checkout area.

• Customer Service Experience
• Communication Skills
• Attention to Detail
• Sales Skills

• Previous experience in customer‑facing roles with a focus on excellent service.
• Strong verbal communication and interpersonal skills to interact with customers effectively.
• Ability to maintain high store standards in terms of product organization and cleanliness.
• Ability to recommend products and actively engage in upselling and cross‑selling.
• Experience in operating cash registers and following cash handling procedures.
• Ability to work well within a team to achieve store goals.