Sales Associate: Customer-First, Target-Driven

Job Title Role Summary

The role will be responsible for achieving set sales targets through effective sales and excellent customer service thereby promoting the Company and brand. The individual must be proficient in identifying customer needs and demonstrating in-depth product knowledge thereby driving sales targets in line with Company policies and guidelines.

• Be the ultimate champion of customer service standards in line with company guidelines, understanding customer needs and enabling the fulfillment of an exceptional experience for the customer.
• Ensure customer concerns are addressed promptly and professionally and escalated in a timely manner to the store manager when necessary, keeping the customer in mind through all interactions.
• Achieve set sales targets and use creative ways to exceed the same, keeping the customer in mind.
• Contribute to enhanced sales targets with thorough product knowledge, taking opportunities to up‑sell and cross‑sell.
• Ensure store standards are maintained at all times, supporting with in‑store tasks including but not limited to cleanliness, tidiness and replenishment.
• Comply with all store security policies and regulations, minimizing exposure to stock loss.
• Use advanced selling skills to better support the customer’s needs, generate high‑value transactions, and build a consistent flow of repeat customers.
• Recommend, select and help locate or obtain merchandise based on customer need in other Majid Al Futtaim fashion brands and stores, if not available in‑store.