Boutique Manager

Role Overview:
Boutique Manager

The Boutique Manager is responsible for driving sales performance with a focus on growth and profitability, ensuring customer satisfaction, maintaining high merchandising standards, overseeing store operations, and fostering the training and development of the entire staff.

Key Responsibilities:

Achieve the showroom’s Annual Budget (100%) and contribute to the Brand Budget (80%).
Maintain an Effective Showroom Visual Merchandising & Operations score of 85%.
Ensure Customer Service Excellence with a DSES score of 100%.
Prevent Stock Pilferage (0%).
Lead a highly motivated and high-performing team, with 85% of team members meeting 100% of their objectives.
Commit to Self-Development by attending a minimum of 2 self-development programs annually.

Responsibilities:

Customer Experience / Sales

Ensure high standards of customer service across all operations.

Guarantee all store staff are well-informed about their functional areas, enabling them to perform their roles effectively.
Maintain excellent customer service standards at the point of sale.
Resolve customer complaints or issues promptly and within company policies and procedures to achieve customer satisfaction.
Support marketing and promotional activities by:

Ensuring suitable changes and modifications in merchandising are approved by the Store Manager and coordinated with the visual merchandising team to support campaigns with minimal disruption during regular store hours.
Collaborating with department managers for effective manpower planning.
Planning stock levels to meet expected demand efficiently.

Drive Sales & Profitability

Support the Retail Operations Manager in monthly forecasting by:

Gathering product and range inputs from various departments.
Monitoring progress through weekly meetings.
Initiating corrective measures in case of deviations from the forecast to ensure monthly and yearly budgets are achieved.
Meet or exceed profitability expectations for the store in areas such as sales, payroll, shrinkage, and conversion.

Develop and implement strategies to maximize store sales and control expenses.

Operational Effectiveness

Protect company assets by:

Adhering to all loss prevention measures, including consistent management of inventory, stock movements, sales, returns, exchanges, and store maintenance.
Complying with all company policies and store procedures.
Collaborate with the Operations Manager and Department Managers to ensure smooth store operations by:

Implementing and maintaining merchandising standards to uphold brand integrity.
Adhering to company policies regarding store operations.
Ensuring visitor facilities are in place.
Identifying high-risk areas and taking measures to reduce shrinkage.
Investigating cost-saving measures to minimize operating costs and control wasteful expenditure, with the objective of meeting desired retail standards cost-effectively.

Team Management:

Maintain a motivated store team by using positive reinforcement to encourage continuous improvement.
Ensure consistent staff performance and development through coaching, counseling, and disciplining, as well as planning, monitoring, and appraising performance results.
Oversee and monitor all cashiering activities, including daily cash and credit reconciliations, bank deposits, down payments, and sales orders.
Ensure effective role delivery and development of the Second Incharge.
Manage team annual leave plans, considering business needs and seasonal and promotional peak periods.
Ensure the retail back-office coordinator is informed and updated on all leaves and compensatory offs for proper record-keeping.
Self-Development:

Maintain professional and technical knowledge by attending product training workshops and training programs.
People Development / HR:

Network, support recruiting, hire, develop, and retain high-quality management and associates to fill store profiles and support succession planning.
Lead by example, training, developing, and providing ongoing feedback and coaching on product knowledge, selling skills, visual merchandising, and delivering the customer experience.
Organize weekly staff meetings and daily briefings to review store performance,…