Tenant Relations Manager

Job Role

As the Tenant Relations Manager, you will be the primary contact and spokesperson for all tenants at Dubai Festival City Mall responsible for ensuring all tenants are aligned and comply with policies and regulations defined in the Al Futtaim Tenant Handbook, Administer Tenant Issue and Complaints Resolution process. This will include developing and managing effective relationships across tenants, the mall management team, customers and cross-functional staff.

• Ensure all tenants and key stakeholders are aware of the standards, products and services
• Provide consultations to tenant’s on their business or operations needs
• Evaluate and provides advice to tenant’s on matters such as shop concept, image, merchandise, selling strategies and services
• Track, interpret and resolve tenant issues and responds to trends
• Design, conduct, evaluate and interpret tenant satisfaction surveys
• Assume daily point of contact for retailer relationship management the for tenant portfolio
• Developing relationships via all avenues including retail partnerships, meeting and forums
• Handling handover and takeover of tenants
• Dissemination of information to the tenants on all operational matters

• Collection and evaluation of tenant sales data trends, opportunities and risks to identify areas of opportunities for Al Futtaim
• Monitor and analyze tenants’ mid to long term performances to ensure tenants’ performance meets Al Futtaim’s objectives
• Action all areas of improvement based on the outcomes of performance metrics
• Provide report performance metrics to the senior Mall Management team
• Manage projects to meet key objectives that drive the performance of tenants
• Maintain systems for collating and reporting on retail development and performance

• Develop and implement the shop level tenant visitation schedule
• Provide input to the Tenant Handbook
• Generate the Tenant Activity Management Reports and recommendations

Ensure Retail Tenant Adherence to Industry, Mall and Governmental Regulatory Standards and Procedures. Identify and ensure that the standards are communicated to all tenants and implemented accordingly.

• Knowledge of tenancy related issues in shopping malls
• Strong knowledge and exposure to the GCC retail market
• Minimum 5+ years of relevant experience tenant relations within a shopping mall or retail property management environment

• Strong communication, relationship building and motivational skills
• Bachelor’s degree/University degree or equivalent experience
• Excellent commercial acumen