Retail Sales Representative | Retail | Al Futtaim Watches & Jewelry | UAE

Retail Sales Representative | Retail | Al Futtaim Watches & Jewelry | UAE

Full‑time, Dubai, Negotiable

Established in the 1930s as a trading business, Al‑Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al‑Futtaim Group partners with over 200 of the world’s most admired and innovative brands.

Al‑Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity;
Al‑Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

The Retail Sales Representative plays a crucial role in generating sales and enhancing customer experiences within Al Futtaim Watches & Jewelry stores in the UAE. With a focus on presenting merchandise appealingly and ensuring customer satisfaction, the representative supports store operations by organizing stock displays and maintaining high service standards while managing daily store functions. Success in this role is reflected through the ability to meet sales goals, manage the checkout process efficiently, and maintain a clean store environment.

The representative actively participates in store meetings and collaborates with management and peers to execute operational tasks smoothly, embodying the brand’s commitment to quality and customer engagement.

• Maintain store standards and cleanliness to create a tidy and organized environment.
• Provide high‑level customer service, assisting and advising customers professionally.
• Create a positive customer impression through an energetic attitude and adherence to dress code.
• Assist with store operations, including opening, closing, and management coverage.
• Train new staff on Point of Sale (POS) operations and manage corrective actions at POS.
• Ensure in‑store compliance with pricing and ticketing procedures to prevent loss related to incorrect pricing.
• Offer efficient service at the cash wrap, promoting gift cards and updating customer database.
• Thank customers sincerely and invite them back upon exit.
• Participate in and attend store meetings and related functions.
• Represent a positive attitude towards merchandise, brand, and company.
• Participate in inventory processes.
• Complete duties assigned by management, meeting or exceeding sales goals.
• Demonstrate punctuality and adherence to work schedules.
• Show flexibility and collaboration with peers and management.
• Follow company policies and procedures fully.
• Perform housekeeping duties as required.

• Strong verbal communication skills.
• Ability to perform heavy lifting tasks safely.
• Capability to stand for extended periods (minimum eight hours).
• Customer service expertise with a friendly personality.

• High School Degree.
• 3–5 years of retail sales experience.
• Proficiency in verbal communication.
• Physical ability to perform heavy lifting and stand for at least eight hours.
• An eye for fashion trends and a friendly demeanor.

Al‑Futtaim Retail has established itself as one of the leaders in Retail across the Middle East, Africa & Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected brands in the world including IKEA, ACE, Toys R Us, and the Inditex Group of brands (Zara, Mango, Bershka and P&B) across Asia. We are also one of the largest global partners of Marks & Spencer’s in both regions, with over 75 stores offering both fashion and food options.

Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&Q, and we aim to continue to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce of over 100 nationalities across 12 countries.