More jobs:
Luxury Sales Executive; Men''s Wear
Job in
Dubai, Dubai, UAE/Dubai
Listed on 2026-06-07
Listing for:
Ultiwiseconsult
Full Time
position Listed on 2026-06-07
Job specializations:
-
Retail
Ecommerce, Customer Service Rep -
Customer Service/HelpDesk
Ecommerce, Customer Service Rep
Job Description & How to Apply Below
Ecommerce Customer Support Executive (Fashion Retail) | Dubai, UAE
We are looking for an Ecommerce Customer Support Executive with experience in Fashion Retail Ecommerce to join a leading retail organization in Dubai.
Location:
Dubai, UAE
Industry: Fashion Retail / Ecommerce
Key Requirements- 2–4 years of Ecommerce Customer Support experience in Fashion Retail
- Fluent in Arabic & English (Mandatory)
- Experience handling D2C ecommerce websites and online customer support
- Familiarity with Shopify, Magento, Zendesk, Freshdesk, Ziwo, or similar platforms
- Strong understanding of order management, returns, refunds, and last-mile delivery processes
- Experience supporting GCC customers is preferred
- Manage customer inquiries via phone, email, chat, and Whats App
- Handle order tracking, delivery issues, returns, exchanges, and refunds
- Monitor customer satisfaction and service SLAs
- Support abandoned cart recovery initiatives
- Resolve marketplace-related customer cases (Amazon, Noon, Namshi, etc.)
- Deliver an exceptional customer experience aligned with brand standards
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