Operations Manager

Reference code: JR129643

Since the legend's reincarnation in 1994,

A. Lange & Söhne has been one of the most respected and successful watch brands in the luxury sector. Our whole aim is to continue our tradition with new, outstanding products, very much in keeping with Lange's claim:
State‑of‑the‑art tradition. What we expect from our watches, we expect from us:
Never stand still.

• Aggregate and forecast yearly, quarterly, and monthly product demand in close collaboration with the commercial team
• In charge of quarterly sales forecast:
  Negotiations with HQ to ensure adequate stock levels
• Maintenance and optimization of warehouse / boutiques inventories
• Implementation and definition of buffer stocks when possible
• Supervise product consignments to have the necessary product present and available for events
• Support trade marketing team with PLV dispatch and monitoring of inventory

• Support commercial team in achieving monthly objectives through product allocations
• Supervise and responsible of all invoicing done in the Retail.
• Develop and implement Excel models to optimize (give full picture of pick‑up watches / estimation of instant sales / boutiques stock / replenishment requirements) the allocation calls on monthly basis.
• Create policies & procedures and initiatives in line with the Retail Management.
• Monitor and control stock in trade (conduct stock takes, flag seasonal best sellers, etc…)
• Responsible for the compliance of the team with procedures in sales orders, consignments, carnet ATA, etc.
• Waiting / deposit list coordination with partners, clients, and retail to ensure proper management of firm orders (in line with Managing Director).
• ICM communication quality: in addition to making sure iCM is updated after each visit, make sure to regularly check the quality of the comments and take immediate action to rectify and coach the team.
• Maintain an Events Clients List for all types of Events (Manufacture / International Events / Local major and minor events.
• Lead all logistics behind All Clients Trips. Responsible for the Gifts and experiences.
• Responsible for all Exhibition & Events Data collection and reporting to management. Close follow up with the retail team on bi‑monthly basis after the event for the period of 3 months. Build and maintain a tracker.
• Lead daily retail operations across all boutiques and points of sale.
• Ensure consistent implementation of brand standards, policies, and procedures.
• Develop and maintain operational processes that support business growth and efficiency.
• Monitor boutique performance and identify operational improvement opportunities.
• Ensure boutiques operate in compliance with local regulations and company guidelines.
• Act as the primary operational contact between boutiques, regional office, and headquarters.
• Conduct regular boutique visits and operational audits across the region.

• Supervise all back‑office processes (credit/debit notes, stock adjustments, etc.)
• Support Retail and Sales Teams in responding to availability requests
• Coordinates intercompany transfer (UAE,KSA)
• Organize returns and buybacks (if‑any)
• Maintain prices and product specification
• Monitor account receivables and credit limit status of retailers (in coordination with MD)

• Partner with boutique managers to achieve sales objectives and commercial targets.
• Monitor KPIs including:
• Sales performance
• Conversion rate
• Average transaction value
• Client retention
• CRM activity
• Traffic productivity
• Stock turn
• Analyze boutique performance and recommend action plans.
• Support boutique managers in maximizing sales opportunities and operational efficiency.
• Drive a culture of accountability and performance excellence.
• Monitor POS opening/closing documentation
• Supervise Booster management (accuracy, create new doors, solve issues, monitor retailer’s sell‑out declarations)

• Support regional customer service center and boutiques in handling clients’ enquiries and complaints
• Improve after‑sales processes when possible.
• Streamline processes across regions and networks to ensure seamless service