Luxury Sales Executive; Men's Wear

Job in Dubai, Dubai, UAE/Dubai

Listing for: Ultiwise Consult

Full Time position
Listed on 2026-06-08

Job specializations:

Retail
Ecommerce, Customer Service Rep, Retail Associate/ Customer Service
Customer Service/HelpDesk
Ecommerce, Customer Service Rep, Retail Associate/ Customer Service

Salary/Wage Range or Industry Benchmark: 120000 - 200000 AED Yearly AED 120000.00 200000.00 YEAR

Position: Luxury Sales Executive (Men's Wear)

Full time | Ultiwise Consult | United Arab Emirates

Posted On 05/06/2026

Job Information

Job Opening

Retail

Work Experience 4-5 years

Number of Positions 1

City Dubai

State/Province Dubayy (Dubai)

337-1500

Job Description

Hiring:
Ecommerce Customer Support Executive (Fashion Retail) | Dubai, UAE?

We are looking for an Ecommerce Customer Support Executive with experience in Fashion Retail Ecommerce to join a leading retail organization in Dubai.

Location:

Dubai, UAE

Key Requirements

2–4 years of Ecommerce Customer Support experience in Fashion Retail
Fluent in Arabic & English (Mandatory)
Experience handling D2C ecommerce websites and online customer support
Familiarity with Shopify, Magento, Zendesk, Freshdesk, Ziwo, or similar platforms
Strong understanding of order management, returns, refunds, and last-mile delivery processes
Experience supporting GCC customers is preferred

Key Responsibilities

Manage customer inquiries via phone, email, chat, and Whats App
Handle order tracking, delivery issues, returns, exchanges, and refunds
Monitor customer satisfaction and service SLAs
Support abandoned cart recovery initiatives
Resolve marketplace-related customer cases (Amazon, Noon, Namshi, etc.)
Deliver an exceptional customer experience aligned with brand standards

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