Operations Manager Job Dubai area,Dubai UAE/Dubai,Retail

Key Responsibilities

Aggregate and forecast yearly, quarterly, and monthly product demand in close collaboration with the commercial team
In charge of quarterly sales forecast:
Negotiations with HQ to ensure adequate stock levels
Maintenance and optimization of warehouse / boutiques inventories
Implementation and definition of buffer stocks when possible
Supervise product consignments to have the necessary product present and available for events
Support trade marketing team with PLV dispatch and monitoring of inventory
Support commercial team in achieving monthly objectives through product allocations
Supervise and responsible for all invoicing done in the Retail
Develop and implement excel models to optimize (give full picture of pick-up watches / estimation of instant sales / boutiques stock / replenishment requirements) the allocation calls on a monthly basis
Create policies & procedures and initiatives in line with the Retail Management
Monitor and control stock in trade (conduct stock takes, flag seasonal best sellers, etc…)
Responsible for the compliance of the team with procedures in sales orders, consignments, carnet ATA, etc.
Waiting / deposit list coordination with partners, clients, and retail to ensure proper management of firm orders (in line with Managing Director)
ICM communication quality: in addition to making sure iCM is updated after each visit, make sure to regularly check the quality of the comments and take immediate action to rectify and coach the team
Maintain an Events Clients List for all types of Events (Manufacture / International Events / Local major and minor events)
Lead all logistics behind All Clients Trips;
Responsible for the Gifts and experiences
Responsible for all Exhibition & Events Data collection and reporting to management;
Close follow up with the retail team on a bi-monthly basis after the event for the period of 3 months;
Build and maintain a tracker
Lead daily retail operations across all boutiques and points of sale
Ensure consistent implementation of brand standards, policies, and procedures
Develop and maintain operational processes that support business growth and efficiency
Monitor boutique performance and identify operational improvement opportunities
Ensure boutiques operate in compliance with local regulations and company guidelines
Act as the primary operational contact between boutiques, regional office, and headquarters
Conduct regular boutique visits and operational audits across the region
Supervise all back-office processes (credit/debit notes, stock adjustments, etc.)
Support Retail and Sales Teams in responding to availability requests
Coordinate intercompany transfer (UAE, KSA)
Organize returns and buybacks (if any)
Maintain prices and product specification
Monitor account receivables and credit limit status of retailers (in coordination with MD)
Partner with boutique managers to achieve sales objectives and commercial targets
Monitor KPIs including:
Sales performance, Conversion rate, Average transaction value, Client retention, CRM activity, Traffic productivity, Stock turn
Analyze boutique performance and recommend action plans
Support boutique managers in maximizing sales opportunities and operational efficiency
Drive a culture of accountability and performance excellence
Monitor POS opening/closing documentation
Supervise Booster management (accuracy, create new doors, solve issues, monitor retailer’s sell‑out declarations)
Support regional customer service center and boutiques in handling clients’ enquiries and complaints
Improve after‑sales processes when possible
Streamline processes across regions and networks to ensure seamless service
Ensure delivery of a world‑class luxury client experience across all locations
Monitor adherence to hospitality and client service standards
Implement and maintain retail excellence initiatives
Support boutiques in managing VIP clients and high‑value transactions
Review client feedback and develop improvement plans where required
Ensure consistent execution of clienteling and CRM activities
Oversee regional inventory management and stock allocation
Ensure accurate stock control and inventory integrity
Monitor stock levels and…