Director - Operations

Role Purpose

The Director of Operations Retail Discount is responsible for defining the Global operations strategy for Retail Discount as well as being directly responsible for the UAE Country Operations in line with organizational objectives and developed strategies. The role holder is responsible for the results of the business and leading the Operations team in line with the expansion plan of the company.

Directing the business operations. As the second highest-ranking executive, the Director is responsible for strategic planning, setting goals, and implementing effective strategies to drive sales, increase profitability, and enhance the overall performance of the retail store.

The role is responsible for ensuring that all stores deliver consistent, high-quality shopping experience. and ensuring a positive outcome for the customer.

is responsible for driving operational excellence, optimizing processes, and ensuring the profitability of all retail discount stores. This role involves overseeing day-to-day operations, implementing strategic initiatives, and ensuring the delivery of superior customer experience while maintaining competitive pricing and inventory levels. The Director of Operations will work closely with senior leadership and cross‑functional teams to develop and execute business strategies that enhance store performance, efficiency, and growth.

• Ensure the implementation of our merchandise strategy and control its execution on a store level.
• Review market information and propose actions to stay ahead of competition.
• Oversee the development of MAF Retail and Discount Retail’s corporate policies and procedures and monitor the implementation.
• Oversee the application of the product assortment and the quality of product presentation.
• Align with Business Development on store layout/design and the shelves layout as per the regulation and guidelines.
• Alignment with Business development to ensure regular store/asset maintenance and validating the contracts.
• Responsible of CAPEX and OPEX management.
• Implement effective stock management practices to support high‑turnover, low‑margin inventory strategies typical of the retail discount.
• Develop and implement strategies to drive sales growth, enhance customer experience, and achieve revenue targets. Create and execute sales and marketing plans, analyzing market trends and competition.
• versee store operations, ensuring efficient inventory management, adherence to company policies, and compliance with regulatory standards. Manage staffing, training, and scheduling, optimizing productivity and minimizing expenses.
• Foster strong relationships with vendors, negotiate contracts, and monitor product quality and availability. Collaborate with merchandising teams to determine optimal product assortment and pricing strategies.
• Analyze sales data and financial reports, identifying opportunities for improvement and implementing corrective measures.
• In collaboration with the SVP Retail Discount and the Leadership team to influence the creation and communication of company strategy, business priorities and targets for the regional teams and ensure there are systems in place to enable the store managers to drive the communicated strategy.
• Translates the strategic goals into retail operational plans to achieve the required target growth in sales and profitability and identify and optimize promotional opportunities.
• Responsible for the delivery of the entire operating activity related to new store openings for all reporting functions.
• Provide input to SVP Retail Discount in the process of selecting new stores sites based on customer demographics, economics, and competitive considerations to optimize real estate decisions.
• Develop and implement operational strategies that align with the overall business goals, ensuring seamless execution across all retail discount stores. Focus on improving efficiency, reducing costs, and maximizing sales.

• Follow up new projects during the whole project phases and coordinate synergies between functions.
• Ensure the application of the stores action plans in line with the overall country strategy.
• Oversee the…