Sales Associate – Retail; Airport Duty Free

Sales Associate – Travel Retail (Airport Duty Free) Job Description

• Displaying enthusiasm & providing superior customer service
• Understanding customer needs and queries about products, prices and services
• Advising customers on product ranges best suited to their needs
• Achieving the sales target and focus on increasing sales by using advanced sales techniques
• Focusing on up selling/cross selling
• Maintaining customer relationships in order to build long term brand loyalty
• Handling new launches, promotion of products and visual merchandising
• Ensuring stock replenishment at all times
• Maintaining general cleanliness, hygiene standards and visual displays
• Implementing CRMand providing relevant feedback
• Generating daily sales report
• Following all company procedures in ordering, cash handling and other common practices

• Graduate or a Diploma in business administration, sales or related courses
• Selling experience of at least 2 years preferably in Duty Free/Travel Retailor hospitality
• Excellent communication (including spoken and written English)
• Strong selling skills & customer oriented
• Well‑mannered and polite
• Immaculately groomed & physically fit
• Good numerical ability and IT skills

This role involves working in shifts, including night shifts.