Service Engineer

Take part in the Sustainability Industry!

Every day in 25 countries, we (9,000 people) create the sustainable solutions the world needs by inventing the technologies of tomorrow across the entire spectrum of industry: from metallurgy to advanced logistics, from cement plants to the tech industry, from the IoT to aerospace.

By Joining Fives, you'll become an entrepreneur who is involved in the design and management of the project from start to finish. Come and work with a group of passionate women and men, proud to be pioneers and above all proud to make the world move forward.

Service Engineer

Legal Entity : Fives Services Gulf DMCC
Country :
United Arab Emirates
State :
Dubai
City :
Dubai
Job Family :
Sales Engineering and Proposals
Job Type :
Permanent position
Work Location :
On-site
Compensation :

Fives Services Gulf is actively seeking a Service Engineer to join our team in UAE.

At Fives, we are all driven by a common calling, to prove that industry can do it!

We work together daily to make industry an answer to all of the major technological, environmental, social and economic challenges of our time.

For over 200 years, we’ve invented and designed solutions and technologies that substantially and sustainably improve everyone’s daily life.

Fives Services Gulf is the Fives service Centre for the Middle East, with a team of 160 people based in Bahrain, UAE and Saudi Arabia, providing local customer service, project execution support, local parts sourcing, and carrying out refit and modernization projects, audits and technical assistance on customer sites. A team is also dedicated to the maintenance of equipment in operation at our customers' plants.

We are committed, fulfilled and give meaning to our mission, which is to work together to develop new solutions for the industry of tomorrow: an industry that respects the environment and helps to make the world a better place.

It is with you, that industry can do it!

To spearhead the business development and growth of Solios after‑sales (spare parts and services) across the GCC, enhancing Fives’ footprint and service relevance in the region. The role is centered on expanding the service portfolio for the installed base, proactively identifying revenue opportunities, shaping high‑value service offers, and executing strategic sales initiatives. It also focuses on deepening customer partnerships, driving service order intake, and building a sustainable, recurring revenue stream aligned with Fives’ regional commercial and operational objectives.

• Responsible for building and maintaining good working relationships with clients / customers in the region to strengthen Fives’ sales base, including scheduling and attending regular client meetings to ensure customer requirements are successfully delivered.
• Identify and develop new and existing after‑sales business opportunities across the Fives Solios installed base.
• Ensure the necessary pre & after‑sales support is delivered to all customers as per established Company processes to enhance customer service delivery and generate new and / or recurring sales.
• Contribute to spare parts sales through the identification of customer requirements and providing product specific information regarding the availability of Fives products and services to enhance Fives’ presence in the region.
• Analyze client account history, conduct customer research, and evaluate competitor / market data to identify trends and support business growth.
• Build and maintain strong relationships with clients through regular meetings, ensuring customer requirements are understood and delivered.
• Work closely with sales manager / head of spare parts and internal departments.
• Develop and implement targeted marketing and sales strategies, including budgeted sales plans, to expand after‑sales (spare parts and services) market share.
• Actively market and promote Fives equipment to customers to drive interest and sales.
• Follow up with customers on high‑value spare‑parts offers to support closing the deal.
• Collate, review, and analyse customer and industry…