Retail Banking Executive - Banking

Organization Unit Purpose

The unit is responsible for acquiring new payroll business for the Retail Bank, managing relationships, and driving the growth of the payroll portfolio. It serves as a key channel for onboarding new-to-bank payroll customers and identifying opportunities to upsell credit cards and personal finance products. Our goal is to enhance financial well-being, build lasting relationships, and drive customer satisfaction through exceptional service and personalized banking solutions.

The Employee Banking Executive is to drive the acquisition and growth of employee banking relationships by promoting payroll accounts, financing solutions, and credit card products. The role focuses on building strong partnerships with corporate clients, understanding employees’ financial needs, and delivering tailored banking solutions to enhance customer satisfaction and achieve sales targets.

• Develop and maintain strong relationships with assigned corporate partners to promote employee banking products and services
• Identify new corporate accounts and opportunities for onboarding employee groups
• Cross-sell banking products such as salary accounts, credit cards, loans and digital banking services
• Comply with the approved policies, procedures and norms to protect the organizations & customers interest.
• Accountable for regular monitoring of client satisfaction and service quality levels by ensuring that client expectations are consistently met and exceeded. Unique contribution of job holder is to achieve given targets and provide new and existing customers high standards of customer service
• Stay updated on market trends, competitor and customer needs
• Provide professional and expert advice on products & services to customers and business leads to other units to ensure that business opportunities are realized

• Bachelor’s degree holder or its equivalent
• At least 2 years UAE banking sales experience in sales particularly for Employee Banking
• Possesses in depth knowledge of the various dimensions of the market industry and good understanding of policies & their implications.
• Has the ability to explore new markets and customers within the assigned territory to enhance sales volumes
• Has proven record in achieving Cross selling targets of non-assigned products and services to contribute to the revenues and market presence.
• Experience in creating and building customer awareness on new products through mailers, personal visits etc. to prospect business.
• Excellent communication skills, result oriented, analytical thinking, capable to develop others, good public relations, perseverance.