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Lead Nurturing Agent; r
Job in
Dubai, Dubai, UAE/Dubai
Listed on 2026-01-01
Listing for:
Fortes Investment
Full Time
position Listed on 2026-01-01
Job specializations:
-
Sales
Customer Success Mgr./ CSM, CRM System -
Customer Service/HelpDesk
Customer Success Mgr./ CSM, CRM System
Job Description & How to Apply Below
Join to apply for the Lead Nurturing Agent (Immediate Joiner) role at Fortes Investment
.
Job Title: Lead Nurturing Agent
Location: UAE
Department: Marketing
We are seeking a dynamic and customer‑centric Lead Nurturing Agent to join our growing team. This role is pivotal in driving enrollment conversions by delivering a seamless, warm, and professional admissions experience from initial enquiry through to student admission. If you are passionate about education, have a flair for communication, and thrive in a fast‑paced, target‑driven environment—this role is for you!
Key Responsibilities- Send a personalised enquiry response within 24 hours and update CRM status to ‘Open’.
- Call parents to understand their needs, introduce JINS, and book a nursery tour using CRM tools. Log all call notes.
- Schedule, confirm, and mark tours as completed in CRM. Initiate post‑tour communications, including “Hooray!” and feedback request emails.
- Follow up within 24 hours of the tour and initiate structured follow‑up emails at 3 days, 1 week, and 1 month intervals if needed.
- Manage cases of No‑Shows, Cancellations, and Reschedules. Set reminders and maintain accurate CRM updates.
- Add leads to CRM, check for duplicates, send welcome email immediately, and assign accordingly.
- Walk‑in with Completed Tour:
Log detailed feedback, tour notes, and next steps in CRM for follow‑up and nurturing. - Event & Community Leads:
Post‑event lead handling including CRM input, thank‑you emails, follow‑up calls within 3 days, and setting campaign reminders.
- Contact applicants, assist with completion of online applications, and convert them to admissions.
- Update CRM to ‘Admitted’ upon payment and enrollment confirmation.
- Maintain correct lead stages in CRM (e.g., Interested – Ready to Enroll, Closed – No Response).
- Tag and archive outdated leads using predefined status labels (e.g., Cancelled – Fees Too High).
- Missed Leads & Failed Emails:
Reconnect through calls or Whats App and ensure all interactions are recorded in CRM.
- Whats App (Trengo):
Use quick replies and templates, respond within 24 hours, and log all chats in CRM. - Record all conversations with notes and next actions. Encourage tour bookings and relationship building.
- Follow up with existing parents, document interactions, and assist in securing re‑enrolments.
- Conduct termly outreach to gather key data on competitors (NOR, Fees, USPs) to support strategic insights.
- Excellent verbal and written communication skills
- Strong organisational skills and attention to detail
- Experience in customer service, sales, or admissions (preferably in education)
- Familiarity with CRM systems and data entry best practices
- Warm, empathetic personality with a solutions‑focused mindset
- Target‑driven and proactive in follow‑ups
- Be a part of a leading British nursery group with a strong legacy
- Professional development and training opportunities
- Collaborative work environment focused on excellence in early childhood education
Apply here:
Seniority LevelAssociate
Employment TypeFull-time
Job FunctionEducation
IndustryEducation
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