Service Engineer

Overview

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. Fives Services Gulf is actively seeking a Service Engineer to join our team in UAE. At Fives, we are driven by a common calling to prove that industry can do it. We work together daily to make industry an answer to major technological, environmental, social and economic challenges. For over 200 years, we’ve invented and designed solutions and technologies that substantially and sustainably improve everyone’s daily life.

Fives Services Gulf is the Fives service Centre for the Middle East with a team of 160 people based in Bahrain, UAE and Saudi Arabia. We provide local customer service, project execution support, local parts sourcing, refit and modernization projects, audits and technical assistance on customer sites, and maintain equipment in operation at our customers’ plants.

To spearhead the business development and growth of Solios after-sales (spare parts and services) across the GCC, enhancing Fives’ footprint and service relevance in the region. The role is centered on expanding the service portfolio for the installed base, proactively identifying revenue opportunities, shaping high‑value service offers, and executing strategic sales initiatives. It also focuses on deepening customer partnerships, driving service order intake, and building a sustainable, recurring revenue stream aligned with Fives’ regional commercial and operational objectives.

• Customer & Business Development: build and maintain good working relationships with clients/customers in the region to strengthen Fives’ sales base, including scheduling and attending regular client meetings to ensure customer requirements are successfully delivered.
• Identify and develop new and existing after‑sales business opportunities across the Fives Solios installed base.
• Ensure that the necessary pre‑ and after‑sales support is delivered to all customers as per established company processes to enhance customer service delivery and generate new and/or recurring sales.
• Contribute to spare parts sales through the identification of customer requirements and provision of product‑specific information regarding the availability of Fives products and services to enhance Fives’ presence in the region.
• Analyze client account history, conduct customer research, and evaluate competitor/market data to identify trends and support business growth.
• Build and maintain strong relationships with clients through regular meetings, ensuring customer requirements are understood and delivered.
• Work closely with sales manager, head of spare parts and internal departments.
• Develop and implement targeted marketing and sales strategies, including budgeted sales plans, to expand after‑sales (spare parts and services) market share.
• Actively market and promote Fives equipment to customers to drive interest and sales.
• Follow up with customers on high‑value spare‑parts offers to support closing the deal.
• Collate, review and analyse customer and industry data to identify and evaluate new business development and sales opportunities.
• Enhance the spare‑parts business by identifying and developing new sales opportunities.
• Support the spare‑parts team in addressing non‑conformance issues in line with operational requirements.
• Review and analyse sales orders and sales volumes against forecasts and contribute to action plans to address gaps or shortfalls in sales and revenue.
• Proposal & Sales Support: act as the main focal point of contact for assigned customers for all sales/after‑sales related matters including but not limited to responding to customer enquiries, addressing and processing customer requests, responding to quotations, responding to RFQ/RFPs & etc.
• Prepare, review and deliver services proposals with technical accuracy and commercial competitiveness.
• Support sales closure by providing technical validation.
• Lead and participate in after‑sales contract negotiations, covering both commercial and technical aspects.
• Ensure timely and clear responses to customer inquiries and maintain proactive communication with clients.
• Automate and streamline proposal…