Account Manager - MENA

Account Manager – Middle East & Africa

Oxford Economics, a leading global economic research and consultancy firm, is looking to hire a highly motivated and ambitious candidate to manage and drive sales for the existing book of business across the Middle East & Africa.

• Department: EMEA Sales
• Location: Dubai, UAE

• Increase usage of the subscription services and grow the client user base.
• Identify and execute upsell opportunities, mitigate cancellation risks and create a territory strategy with the ADAM to manage the existing book of business and meet subscription sales targets and KPIs.
• Provide training on the services for new users as well as offer regular client updates.
• Identify upcoming renewals more than three months out and communicate these with the ADAM.
• Answer any client questions and liaise with the relevant economists as required.
• Become proficient at navigating all of the OE website and respective databanks.
• Manage client notifications and other delivery options such as API and other 3rd Party compatible platforms.
• Work with marketing to notify clients of product enhancements and other developments.
• Use Salesforce to track any client interactions, sales, uplifts and cancellations.
• Use client usage software for internal reporting and client support.
• Work with marketing to organise client events and webinars.
• Manage client lists and chase clients on upcoming events and webinars.
• Help organize client meetings and presentations with economists as required.

• Work with the ADAM and wider teams on any cross-border accounts that require support.
• Communicate opportunities, challenges, product development requests.

• Proactive and efficient problem solver with high levels of initiative.
• Fluent English a must;
  Arabic or other European languages are a plus.
• A university degree is required.
• A proven, demonstrable account management or client relations track record.
• Must be highly organized and able to manage multiple projects at once.
• Strong presentation and writing skills.
• Good knowledge of Microsoft Word, Excel, and PowerPoint.
• Self-starter with the drive to set and reach ambitious goals.
• Team player.
• Ability to travel and drive a car.
• Phone and face-to-face sales experience.
• Any experience living or working in the region is a plus.

Oxford Economics is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

Associate

Full-time

Sales and Business Development

Information Services