Senior Account Manager

Job Purpose

A dynamic and results-driven Account Manager to drive end-to-endsales ownership – from prospecting and lead generation (hunting 60-70%)to account management and upselling (farming 30%), ensuring smoothexecution across the entire sales lifecycle including deal closure, projectcoordination, and payment collection.

Bachelor or equivalent

8-10 years of experience in B2B sales, preferably in System Integration, IT services, or technology solutions

• Identify and target new enterprise customers for IT solutions (Digital Transformation, AI, IT infrastructure, software, networking, security, cloud, etc.).
• Develop and qualify leads through research, cold calls, industry events, referrals, and digital campaigns.
• Build and maintain a strong pipeline aligned with quarterly and annual sales targets.
• Manage and grow existing client accounts by maintaining strong relationships, understanding evolving needs, and identifying upsell/cross-sell opportunities.
• Act as a trusted advisor and liaison between the customer and internal delivery/support teams.

• Understand client requirements, map them to suitable offerings, and craft compelling value propositions.
• Coordinate with pre-sales, technical, and delivery teams to design and propose optimal solutions.
• Lead negotiations, prepare proposals, and drive deal closure.

• Track and manage the entire sales cycle – from lead capture, proposal submission, POC/demo coordination, and project kickoff to implementation monitoring.
• Ensure timely documentation and compliance with internal sales processes.

• Coordinate with finance and project delivery teams to ensure timely invoicing and payment collection.
• Resolve billing issues or client escalations related to project delivery or commercial terms.

• New customer acquisition
• Revenue from new and existing accounts
• Customer satisfaction and retention
• Days Sales Outstanding (DSO) / Payment collection cycle

• Bachelor’s degree in business, Engineering, or related field; MBA is a plus.
• 8-10 years of experience in B2B sales, preferably in System Integration, IT services, or technology solutions.
• Proven track record in both new business development and account management in UAE Market
• Strong understanding of IT infrastructure, networking, cloud, or software integration.
• Excellent communication, negotiation, and relationship-building skills.