Sales & Renewals Coordinator

Position Summary

Uniguest is seeking a Sales & Renewals Coordinator to support the Partner Account Manager, focusing on retaining and growing revenue from existing clients. This role combines good administration experience with strong relationship management.

• Act as primary point of contact for administrative aspects of the renewal process, ensuring timely renewals and a high renewal rate.
• Monitor and manage a pipeline of upcoming renewals and renewal opportunities.
• Ensure all necessary data is accurate and updated in the CRM.
• Respond promptly to customer enquiries regarding billing, contract terms, and the renewal process ensuring a strong relationship is built with customers and other internal departments.
• Provide accurate and timely forecasts of upcoming renewals and report on key metrics such as renewal rates, churn, and expansion revenue.
• Customer Advocacy – act as a customer advocate, liaising with internal teams such as sales, customer success, and product to ensure a seamless customer experience and address any issues.
• Product Knowledge – maintain a deep understanding of the company’s products and services, keeping clients informed of new features, updates, and innovations.

• Proven experience in a renewal’s assistant role with a focus on renewals and recurring revenue models. Experience in the software, technology, or SaaS industry is preferred.
• Excellent verbal and written communication skills, with the ability to build rapport.
• A passion for providing exceptional customer service and a client‑centric mindset.
• Strong organisational skills and attention to detail, with the ability to manage a high volume of accounts and prioritise tasks effectively.
• Familiarity with Salesforce and other sales account management systems.

• Medical Insurance
• Annual Leave – 30 days
• EAP
• Education Reimbursement
• Voluntary Time Off
• Benefits package will depend on your position, location and other eligibility requirements.

Competitive employee benefits package

Uniguest is the global leader in providing highly secure, fully managed customer-facing technology solutions on an outsourced basis to the hospitality, senior living, specialty retail, education, and corporate sectors. Our suite of turnkey consumer-facing technology solutions includes hardware and software solution packages, system implementation, and 24 / 7 / 365 multi-lingual support for public space kiosks, purpose-built kiosks (PC, iMac, tablet), digital signage, Interactive TV, tablets, remote printing, and more – all designed to deliver a consistent and safe experience to our clients’ customers.

Uniguest is committed to equal employment opportunity and to providing all people equal access to employment without regard to personal characteristics that are unrelated to their ability, performance, or qualifications. Uniguest prohibits discrimination and harassment against any employee or applicant for employment based on race, color, religion, national origin, sex, sexual orientation, marital status, pregnancy, gender identity, veteran status, disability, genetic information, age, or any other basis protected by law.

Work Hours : 40 hours per week