Account Manager

Account Manager

We are looking for an Account Manager to join our Customer Success team. You will take ownership of a portfolio of accounts, perform data tasks, engage with existing customers, and ensure they are engaged with the Doctify platform.

About Doctify:
Doctify is the global platform built by doctors for doctors, on a mission to build the largest, most trusted global network of validated healthcare providers and experts. We connect patients with the right doctors, and doctors with respected peers, to ensure better care worldwide. Through verified patient reviews and professional skill endorsements, Doctify creates unmatched credibility for providers and empowers patients to choose care with confidence.

Founded in 2015 and backed by $30m+ in funding, Doctify operates across 6 countries. We are uniting the global healthcare community, one trusted connection at a time. We are boldly leading a digital revolution in healthcare and are confident in our mission.

About The Role We are looking for an Account Manager to join our Customer Success team. You will use your proven experience to take ownership of a portfolio of accounts, data tasks, speaking to our existing customers, and ensuring they're engaged with the Doctify platform. This role sits within an exciting, energetic and hardworking team. You will be learning more about the product (front and back-end) and platforms we use internally, e.g. CRM and customer tools such as Salesforce.

You will be provided with training to be successful – just arrive with an appetite to learn!

• Offering a premium experience for our clients by thoroughly understanding their business goals and ensuring that Doctify meets them
• Building relationships with your portfolio of clients, ensuring their overall satisfaction with our software and increased revenues
• Conducting client meetings over the phone, virtually and in person
• Acting as a trusted advisor, advocating client needs across our client base and internally
• Conveying best practice examples that drive ROI and increased engagement
• Developing strong relationships with internal teams to support your accounts

• Fluency in Arabic and English
• 2-5 years' experience within account management, sales, or a similar field
• You love tackling difficult challenges with a positive attitude and seek the best solution for the client
• Commercial-focused mindset, while keeping the customer at the core of everything you do
• Thrives in a fast-paced environment and adapts to the changing environment of a scale-up
• Strong communication skills and comfort with phone, virtual and in-person engagement

At Doctify, we shape careers with purpose. Our benefits are designed to fuel your growth, flexibility, and wellbeing.

• 30 days annual leave, earning up to 32 days with tenure
• Hybrid working model
• Enhanced Parental Leave
• 2 weeks Peternity Leave
• Health insurance

• Competitive, benchmarked compensation (base salary plus commission)
• 3-month immersive onboarding experience
• Ongoing learning through expert-led sessions, leadership insights, and soft-skill development
• Clear internal mobility pathways to accelerate your career

The Doctify Experience

• Daily team huddles to connect, share wins and spark ideas
• Regional Lunch Clubs & team socials
• Quarterly Doctifier Impact Awards
• Employee referral bonus: £700 (or local equivalent) per hire

Our Commitment to DEIB

Diversity, equity, inclusion and belonging are at the core of what makes us Uniquely Doctify. We are committed to creating a fair, inclusive environment where everyone is heard, respected and empowered to thrive. If you require any adjustments during the hiring process, you can contact us at

• Associate

• Full-time

• Other

• IT Services and IT Consulting