Sales Assistant

Job Summary

The Sales Assistant supports the centre’s sales operations by assisting in student enrolments, handling customer enquiries, and providing administrative and operational support to ensure a smooth customer journey. This role works closely with the Enrolment Sales Manager and Centre Leadership to meet sales targets and deliver excellent customer experience.

• Assist in conducting sales consultations with walk-ins, leads, and trial lesson attendees.
• Support the full enrolment journey: scheduling trials, following up with leads, and closing enrolments.
• Maintain high conversion rates through effective communication and needs-based selling.
• Present and explain programme options, fees, and promotions clearly to parents and students.
• Help manage sales reports, daily leads tracking, and CRM updates.

• Provide prompt and professional responses to customer enquiries via phone, Whats App, email, and walk-ins.
• Deliver excellent service during trials, enrolments, and post-enrolment support.
• Assist in centre operations by ensuring a clean, organised, and welcoming environment for students and parents.
• Address customer concerns and elevate complex issues to the Centre Manager/Enrolment Sales Manager.

• Assist with class scheduling, teacher coordination, and attendance updates.
• Support centre events such as recitals, open houses, and marketing activities.
• Ensure accurate documentation of contracts, payments, and student records.
• Handle basic cashiering tasks (fees collection, issuing receipts, updating payment records).

• Preferably 3-5 years of experience in sales, customer service, or front-desk roles (retail, hospitality, or education industry is an advantage).
• Strong communication and interpersonal skills.
• Sales-driven, confident, and comfortable speaking with parents and children.
• Proactive, organised, and able to multitask.
• Willing to work retail hours, including weekends and public holidays.
• Basic computer skills (Microsoft Office / CRM systems).