Sales Administration Officer

Job Title

Sales Administration Officer

The Sales Administration Officer is accountable for processing purchases on a daily basis including the placement and tracking of orders, management of shipments and processing of customer accounts.

• Receive orders related to software and/or hardware through email or CRM and update customers accordingly
• Price, create an ERP account and input orders into the vendor’s system while updating Salesforce and Traverse
• Upload purchase orders in Salesforce
• Track shipments, update tracking file and handle any issues or discrepancies with related stakeholders
• Act as the primary contact to customers, close business in coordination with the related sales employee and complete administrative functions in line with the objectives and responsibilities of the Sales Team
• Update customers and internal stakeholders on order backlogs and information
• Work with logistics, sales and credit teams to ensure order fulfilment in a timely manner
• Handle customer complaints in a timely manner and elevate issues when necessary
• Update sales reports as required and manage ad hoc requests as and when necessary

Bachelor’s degree in Business Administration or any other related field

• Minimum of 2 years of relevant experience.
• Experience in order management or order processing, with basic accounting knowledge.
• Preferably from the IT industry, or any other industries.
• Experience with Salesforce is an added advantage.
• Proficient in Microsoft Excel (intermediate level).

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