Security Supervisor

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We are far more than a worldwide leader. We are more than 240,000 women and men who share something unique. Each day we host the world. We care for millions of people, are moved by curiosity, love blending cultures, and are proud of our differences. We lead the way and want to go further with audacity, imagination, and passion.

To ensure a safe environment for the hotel staff and guests and protect the assets of the hotel.

• Establish chain of command and responsibility; directly report to the Assistant Operations Manager, Assistant Director, and Director of Security.
• Perform duties according to the duty roster prepared by the Director of Security or, in their absence, the Assistant Director of Security.
• Adopt a “Service Oriented” approach to harmoniously support the hotel’s hospitality concept.
• Be accountable for the overall performance of on‑duty security personnel and all security‑related matters.
• Promote a “gentleman” image for the security service rather than a militaristic one.
• Act on behalf of the hotelkeeper on security matters.
• Protect guests, staff, and their property.
• Assist other departments in delivering customer services outside primary duties.
• Serve as the hotel’s host by welcoming arrivals and bidding farewell to departures.
• Greet guests and offer assistance.
• Guide guests who are uncertain of hotel locations.
• Inform and upsell other hotel facilities to visitors.
• Train new LPOs to impart job knowledge and skills.
• Update regular SOP exams.
• Inspect and brief staff before deployment to ensure neatness and readiness.
• Enforce discipline: warn, counsel, or report incidents of indiscipline; refer incapacitated officers to the company clinic.
• Ensure staff understand instructions delivered at briefings.
• Conduct at least two patrols per shift to ensure officers perform duties efficiently.
• Investigate incidents, prepare reports, and file cases regarding criminal acts, losses, staff misconduct, and matters of interest to management.
• Preserve department integrity by monitoring officers and gathering intelligence.
• Use surveillance to enforce house rules and track movements of suspected staff.
• Develop informants for security intelligence.
• Maintain peace and order within premises and handle criminals, trespassers, or difficult characters.
• Participate in special functions or operations for VIPs and other stakeholders.
• Keep all team leaders posted on security matters.
• Inspect equipment (cameras, fire‑fighting, walkie‑talkies, CCTV, etc.) to ensure proper functioning.
• Perform regular checks on perimeter defenses, fire‑fighting equipment, and other security assets.
• Maintain inventory of pocket books, security desk occurrence books, gate passes, security passes, keys, and key registers.
• Prepare meal rosters for individual shifts.
• Report daily security activities in a Daily Security Report.
• Attend pre‑shift briefings thirty minutes before each shift.
• Attend approval courses conducted by the Hotel Training Department.
• Attend mandatory meetings and in‑service training.

• Excellent verbal and written communication skills.
• Ability to maintain confidentiality at all times.
• Comfortable working in a multicultural environment.
• Post‑secondary education with professional security qualifications preferred.

• Minimum 2–3 years in a similar role, preferably within a 5‑star hotel; at least 1 year in a supervisory role.

• Mid‑Senior level

• Full‑time

• Other, Information Technology, and Management
• Hospitality

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