Security Supervisor at InterContinental Residences Business Bay

Overview

Inter Continental Residences Dubai Business Bay is seeking a confident, professional, and guest-focused Security Supervisor
, reporting directly to the Security Manager
, to join our team. This role is essential in maintaining a safe, secure, and welcoming environment while upholding Inter Continental brand values and Forbes luxury standards.

The Security Supervisor supports the Security Manager in overseeing day-to-day security operations, supervising the security team, and ensuring proactive risk management across the property. The role ensures the delivery of safe, secure, and fully compliant security operations while maintaining a discreet, polished presence aligned with Inter Continental Hotels Group (IHG) brand standards and Forbes Travel Guide luxury expectations.

With a strong focus on operational supervision, team leadership, risk prevention, and regulatory compliance, the Security Supervisor plays a key role in safeguarding the safety of guests, colleagues, and property assets at all times.

Located in the heart of Dubai’s Business Bay, moments from iconic landmarks such as Dubai Mall and Burj Khalifa,
Inter Continental Residences Dubai Business Bay features 176 elegantly designed apartments offering refined luxury, comfort, and sophistication. As a Security Supervisor, your leadership, vigilance, and emotional intelligence will directly support guest confidence, employee safety, and the property’s reputation for excellence.

Every day is different, but you’ll mostly be:

Guest Safety & Luxury Experience

• Maintain a visible yet unobtrusive security presence that enhances guest comfort and confidence
• Interact with guests professionally, courteously, and discreetly, respecting privacy and confidentiality
• Handle incidents, complaints, or disturbances calmly and empathetically, in line with luxury service principles
• Ensure all security interventions are proportionate, respectful, and guest-focused

Security Operations & Supervision

• Supervise daily security operations across all residential and public areas
• Deploy, brief, and monitor security officers to ensure effective coverage and compliance
• Conduct regular patrols, inspections, and security checks
• Respond to incidents, emergencies, alarms, and calls in accordance with established SOPs
• Ensure accurate completion of incident reports, occurrence logs, and shift handovers

Safety, Emergency & Risk Management

• Enforce fire, life safety, and emergency response procedures at all times
• Lead the initial response to fire, medical, evacuation, or security emergencies
• Monitor CCTV, access control, fire alarm, and life safety systems
• Identify hazards, vulnerabilities, and non-compliance, reporting issues promptly
• Participate in emergency drills, risk assessments, and safety meetings

Team Leadership & Collaboration

• Support the Security Manager in supervising, coaching, and motivating the security team
• Assist with duty rosters, attendance monitoring, and discipline management
• Coordinate closely with Front Office, Engineering, Housekeeping, and Management teams
• Communicate VIP movements, special events, and heightened security requirements

Acting-in-Charge Responsibilities

• Act on behalf of the Security Manager during absence, leave, or off-duty hours
• Ensure uninterrupted security operations and effective decision-making when acting in charge
• Escalate critical incidents to senior management in line with established protocols
• Support investigations, audits, and corrective actions as required

Compliance, Audit & Brand Standards

• Ensure full compliance with IHG SOPs, hotel policies, and local authority regulations
• Adhere strictly to SIRA licensing requirements and Dubai security regulations
• Maintain audit-ready documentation for SIRA, Dubai Police, Civil Defence, and internal audits
• Protect confidential information and sensitive security data at all times

• Completion of a SIRA-approved Security Supervisor course from an accredited provider
• Valid Security Supervisor License issued by SIRA or an equivalent Dubai authority
• Valid Dubai Police Good Conduct Certificate directed to SIRA

• Previous experience as a Sec…