Security Supervisor Emirati Waldorf Astoria Palm Jumeirah

Job Description

A Security Supervisor with Waldorf Astoria Hotels and Resorts is responsible for overseeing daily security operations within the hotel to deliver a safe and secure environment for Guests, Team Members, and hotel assets while ensuring compliance with local regulations and luxury hospitality standards.

• Supervise, guide, and support Security Officers to ensure adherence to hotel policies, safety procedures, and luxury service standards.
• Coordinate and oversee daily security operations across all hotel areas, including guest floors, public spaces, back‑of‑house, and external premises.
• Conduct regular patrols, spot‑checks, and routine physical hazard/safety inspections to identify vulnerabilities and implement preventive measures.
• Monitor surveillance systems, access control points, and overall security systems to protect guests, team members, and hotel property.
• Respond promptly and professionally to emergencies, incidents, and guest concerns, including assisting visitors and employees during emergencies.
• Assist the Security Manager in handling incidents, conducting investigations, and interviewing involved parties while maintaining confidentiality and professionalism.
• Support the implementation and enforcement of fire, life safety, and emergency response procedures, including evacuation drills and emergency response exercises.
• Maintain accurate daily records, shift logs, incident reports, and other security documentation in line with hotel and brand standards.
• Handle interruptions, complaints, and escort unwelcome persons from the property when necessary.
• Liaise with local authorities, emergency services, and government entities (Police, CID, Civil Defense, etc.) in the absence of the Security Manager.
• Promote a visible, approachable, and professional security presence that enhances guest confidence and the hotel’s reputation for excellence.
• Participate in training and briefing Security Officers on safety procedures, guest interaction standards, and crisis response protocols.

• Minimum 3-5 years of experience in security operations within a luxury hotel, high‑end resort, or equivalent setting.
• Proven track record of leading and supervising a security team in a fast‑paced, guest‑focused environment.
• In‑depth knowledge of security operations, including surveillance systems, access control, emergency procedures, and risk management.
• Strong understanding of local laws, regulations, and safety compliance standards relevant to hotel operations.
• Formal security training, certifications, or equivalent professional qualifications.
• Exceptional leadership and organizational skills, with the ability to motivate, mentor, and develop team members.
• Calm, decisive, and professional approach to handling emergencies, conflicts, and high‑pressure situations.
• Excellent communication, interpersonal, and conflict resolution skills, with discretion and integrity.
• Keen attention to detail and commitment to maintaining a safe, secure, and welcoming environment for Guests and Team Members.
• Ability to work a variety of shifts, including nights, weekends, and holidays, as required by hotel operations.

Waldorf Astoria The Palm

Full‑time

Waldorf Astoria Hotels & Resorts

Security and Loss Prevention

• Role Level: Mid‑Level
• Work Type:
  Full‑Time
• Country:
  United Arab Emirates
• City:
  Dubai
• Company Website:
• Job Function:
  Information Technology (IT)
• Company Industry/Sector:
  Hospitality