CCTV Operator

Responsibilities

• Manage and Monitor CCTV Systems and Surveillance Equipment.
• Ensure continuous monitoring of live CCTV footage throughout the facility, stores, and security areas.
• Identify and report suspicious activities, security and SOP breaches, or other anomalies.
• Regularly maintain and troubleshoot CCTV systems for optimal performance.
• Document incidents, SOP violations, security breaches, or any security-related event, including footage capturing and report preparation for further analysis or law enforcement if necessary.
• Collaborate with concerned teams and management to provide timely updates and resolutions.
• Assist in the coordination of security responses to emergencies, SOP violations, theft, fire, safety hazards.
• Work closely with the security team to direct actions based on CCTV findings.
• Provide video evidence to assist in investigations or legal proceedings if required.

• High School Diploma or equivalent.
• CCTV or Surveillance Systems Certification is preferred.
• At least 2–3 years of experience in a similar surveillance or security role (CCTV monitoring, security officer, or related position).
• Experience in a high-traffic environment like retail or fashion is a plus.